Ourisman Chevrolet of Baltimore
In operation 8 years.
Ourisman Chevrolet is a proud member of GM certified collision repair network. We maintain Gold Status through I-CAR for technician and estimator training. We have Fiat, Chrysler, Dodge, Ram, Kia, Hyundai, Nissan, and Infinity OEM certifications. We except and will work with all Insurance Companies. We have a state of the art collision center and paint shop to meet all of your collision and body repair needs. We are conveniently located at the I-695 and I-70 interchange at 6633 Security Boulevard in Baltimore, Maryland. Enterprise rental cars available at our location for your replacement car needs. We also offer shuttle services if you do not need a rental car. With our state of the art collision center utilizing the latest technology we will repair your vehicle back to Original Manufactures Specifications and provide a lifetime workmanship warranty as long as you own your car.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
The repair was originally quoted 2 days. We received no communication without first calling to check the status and the repair was repeatedly delayed until the repair ended up taking 13 days. This included 2 times where we called and were told the car would definitely be ready before the end of the day while the repair took an additional 6 days from that point.
My Experience - 0.0/5.0 -
Timing and concerns were very poor.
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
Door sounds hollow like insulation is missing and speaker is ratteling in back door
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Everyone was very nice, competent and accommodating.
My Experience - 0.0/5.0 -
Communication was poor. Promised updates did not occur. I had to call each time. Problem solving to resolve a computer issue and missing trim piece was lack luster. I was disappointed to find my vehicle unlocked on an open yard over a weekend.
Likely to Recommend - 4.0/5.0 -
Good recommendation
Repair Quality - 4.5/5.0 -
Excellent job.. excellent reception
Customer Service - 4.5/5.0 -
Please with their services
Returned Clean
My Experience - 5.0/5.0 -
Awesome work and service!
My Experience - 0.0/5.0 -
I was very confused by the text alerts. They were updating me throughout the week on the status. I received a text Friday morning that the car was “on track to be finished Monday 10/7.” That was the last text alert I received until Monday morning saying the car was done. However, the shop called me Friday afternoon and left a voicemail that the car was done. I was not expecting a call and missed the voicemail until after the shop was closed. I ended up owing additional money on the rental car due to text alerts not updating me on the completion Friday. I think texting is helpful, but not if it is inconsistent.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Car looks Grady, excellent communication during repairs and finished one day ahead of schedule. Would recommend body shop to others and would not hesitate to use again for future work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
From the time I contacted Larry Holder the entire process was transparent. Larry kept me informed of any delays. The puckup was a good experience also. Recommend to anyone looking for an excellent collision facility
My Experience - 5.0/5.0 -
It was smooth and effortless
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
Communication was terrible. I had to call to ask about updates. When I picked up the car they were ready to check me out without me seeing the car. I had to request to see the car before signing for it. Cat looks good but customer service needs to step it up a bit.