Ourisman of Bowie
In operation 22 years.
Our specially trained Body Shop Professionals have all the parts, tools & expertise to repair your vehicle's damage. Let our pros fix it right...the first time. Fast, Easy Service. You don't want to wait any longer than necessary to get your vehicle back. PPG Waterborne Base Coat Technology Windshield and Auto Glass Service Aluminum Welding and Repair Full Vehicle Detailing Towing Available Enterprise Rental Cars Available Geico Repair Express on Site USAA Starts Repair Facility Expert Collision Repair and Refinishing We Repair All Makes and Models All Insurance Company Estimates Honored Free Estimates written on site Fiberglass Repair Computerized Frame Repair and Measuring I-CAR and ASE Certified Expert Color Matching
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Communication
My Experience - 5.0/5.0 -
Bill Hawkins is a professional with great customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Bill Hawkins provided a detailed and comprehensive overview and experience
Returned Clean
My Experience - 5.0/5.0 -
I was very impressed with your customer service updates and your communication thru all the stages of the repair process. Thank you!
Likely to Recommend - 5.0/5.0 -
I would highly recommend your services to a friend or family member.
Repair Quality - 5.0/5.0 -
Customer Service was excellent!
Customer Service - 5.0/5.0 -
They were very engaged and professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks beautiful. Great customer service.
Customer Service - 5.0/5.0 -
Great customer service.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I haven’t driven much. Went on vacation after I picked up my SUV. It looks great
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The work is not done. They told me that they would update the insurance which they did. But continuously stating that the work is done by asking me for satisfaction surveys is false. They should’ve opened the ticket/customer link back up and stated the truth. I tried avoiding answering this, but I received too many, “the work is completed Messages”. I found errors during pick up, where is the quality control? The rear bumper was misaligned. There was is a scratch on the paint and the lady that helped me said it was dirt which it obviously was not. I attempted to remove the dirt and more paint came off the bumper. The kick plate was replaced, but had multiple deep scratches on it. And the steering on the vehicle seems tight, but they said they didn’t do any framework, how? My vehicle is still at your body shop. They’re still waiting on a part. The last I was told.
Customer Service - 3.5/5.0 -
Johan was kind and informative. The woman that I saw for pick up had me sign the release papers before I saw the vehicle. I went out on the lot and pulled it forward. When I saw the errors and pointed out the chipped paint, she said that it was dirt, but refused to touch it. She stated to me that because the vehicle will still be on the lot that they would inform enterprise, however I got messages stating that I turned the vehicle in, which was false, so I had to contact the insurance second time to ensure that they were aware. 1st to let them know the repairs were not complete. And a second to ensure I wouldn’t have to pay out-of-pocket. I also put the vehicle back on the lot.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Team Leader Bill Hawkins did an outstanding job. Clear and concise explanations, good communication and well anticipated the customer's needs. He delivered on his commitment to provide high-end service and a quality repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
First class service all the way with team leader Bill Hawkins showing how high-end service should be done.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Me mintieron me dijeron q mi vehiculo iva a estar listo una fecha y se tomaron 20 días mas. No estoy contento
Customer Service - 0.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thanks kindly for the car wash, friends!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great, professional service and quality work!