Ourisman of Bowie
In operation 22 years.
Our specially trained Body Shop Professionals have all the parts, tools & expertise to repair your vehicle's damage. Let our pros fix it right...the first time. Fast, Easy Service. You don't want to wait any longer than necessary to get your vehicle back. PPG Waterborne Base Coat Technology Windshield and Auto Glass Service Aluminum Welding and Repair Full Vehicle Detailing Towing Available Enterprise Rental Cars Available Geico Repair Express on Site USAA Starts Repair Facility Expert Collision Repair and Refinishing We Repair All Makes and Models All Insurance Company Estimates Honored Free Estimates written on site Fiberglass Repair Computerized Frame Repair and Measuring I-CAR and ASE Certified Expert Color Matching
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I haven’t driven much. Went on vacation after I picked up my SUV. It looks great
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The work is not done. They told me that they would update the insurance which they did. But continuously stating that the work is done by asking me for satisfaction surveys is false. They should’ve opened the ticket/customer link back up and stated the truth. I tried avoiding answering this, but I received too many, “the work is completed Messages”. I found errors during pick up, where is the quality control? The rear bumper was misaligned. There was is a scratch on the paint and the lady that helped me said it was dirt which it obviously was not. I attempted to remove the dirt and more paint came off the bumper. The kick plate was replaced, but had multiple deep scratches on it. And the steering on the vehicle seems tight, but they said they didn’t do any framework, how? My vehicle is still at your body shop. They’re still waiting on a part. The last I was told.
Customer Service - 3.5/5.0 -
Johan was kind and informative. The woman that I saw for pick up had me sign the release papers before I saw the vehicle. I went out on the lot and pulled it forward. When I saw the errors and pointed out the chipped paint, she said that it was dirt, but refused to touch it. She stated to me that because the vehicle will still be on the lot that they would inform enterprise, however I got messages stating that I turned the vehicle in, which was false, so I had to contact the insurance second time to ensure that they were aware. 1st to let them know the repairs were not complete. And a second to ensure I wouldn’t have to pay out-of-pocket. I also put the vehicle back on the lot.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Team Leader Bill Hawkins did an outstanding job. Clear and concise explanations, good communication and well anticipated the customer's needs. He delivered on his commitment to provide high-end service and a quality repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
First class service all the way with team leader Bill Hawkins showing how high-end service should be done.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Me mintieron me dijeron q mi vehiculo iva a estar listo una fecha y se tomaron 20 días mas. No estoy contento
Customer Service - 0.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thanks kindly for the car wash, friends!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great, professional service and quality work!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Professional and did a good job on the car. There was an issue with the call center. I learned you installed a new call center. Overall I’m pleased
Customer Service - 4.5/5.0 -
They called when the car was ready a few hours before closing. I would like an earlier call on approximately when the car will be ready to make plans for pick up
My Experience - 5.0/5.0 -
Very nice job looks like brand new. I want to thank Johan and everyone on your service team. Thanks very much
Likely to Recommend - 5.0/5.0 -
After more than 20 years without an accident, this minor fender bender left me feeling uncertain and overwhelmed. I didn’t know what to expect, what questions to ask, or how the repair process worked. From the very beginning, however, the entire team put my mind at ease. The repair process was seamless and completely stress-free. Every promise that was made was fulfilled, and the quality of the work exceeded my expectations. The experience began with the two wonderful young ladies at the front desk, whose warm smiles, professionalism, and welcoming attitude immediately made me feel comfortable. Most of all, I want to recognize Darrin. He was absolutely outstanding. He kept every promise he made, remained patient throughout the entire process, and took the time to explain everything I didn’t understand. Since I had never been through this experience before, I had many questions, and Darrin never made me feel like they were a burden. He was attentive, compassionate, knowledgeable, and always willing to help. Darrin became my trusted point of contact from start to finish. His professionalism, integrity, and genuine kindness are rare qualities, and they made all the difference during what could have been a very stressful time. Thank you to the entire team for turning an unexpected accident into such a positive experience. I wholeheartedly recommend your business to anyone in need of quality repairs and exceptional customer service. You didn’t just repair my vehicle—you restored my confidence in the process.
Repair Quality - 5.0/5.0 -
Professional and courteous
Customer Service - 5.0/5.0 -
The customer service was exceptional—far beyond anything I could have expected. From the moment I arrived, I was treated with genuine warmth, kindness, and respect. It honestly felt more like attending a family reunion than conducting business. Every interaction reflected people who truly understood the assignment: to make every customer feel welcomed, valued, and appreciated. Their professionalism, hospitality, and sincere care created an unforgettable experience. Ourisman and the entire team set the standard for outstanding customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I have always had excellent repairs/ service but this last repair was underneath and the car is not the same drive.
Customer Service - 5.0/5.0 -
Every is always very polite and professional
Likely to Recommend - 3.5/5.0 -
Price was very high otherwise I would give it a 10
Repair Quality - 4.0/5.0 -
Price was a very high otherwise it would be a 10