Ourisman of Bowie

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thanks kindly for the car wash, friends!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great, professional service and quality work!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Professional and did a good job on the car. There was an issue with the call center. I learned you installed a new call center. Overall I’m pleased

Customer Service - 4.5/5.0 -

They called when the car was ready a few hours before closing. I would like an earlier call on approximately when the car will be ready to make plans for pick up

My Experience - 5.0/5.0 -

Very nice job looks like brand new. I want to thank Johan and everyone on your service team. Thanks very much

Likely to Recommend - 5.0/5.0 -

After more than 20 years without an accident, this minor fender bender left me feeling uncertain and overwhelmed. I didn’t know what to expect, what questions to ask, or how the repair process worked. From the very beginning, however, the entire team put my mind at ease. The repair process was seamless and completely stress-free. Every promise that was made was fulfilled, and the quality of the work exceeded my expectations. The experience began with the two wonderful young ladies at the front desk, whose warm smiles, professionalism, and welcoming attitude immediately made me feel comfortable. Most of all, I want to recognize Darrin. He was absolutely outstanding. He kept every promise he made, remained patient throughout the entire process, and took the time to explain everything I didn’t understand. Since I had never been through this experience before, I had many questions, and Darrin never made me feel like they were a burden. He was attentive, compassionate, knowledgeable, and always willing to help. Darrin became my trusted point of contact from start to finish. His professionalism, integrity, and genuine kindness are rare qualities, and they made all the difference during what could have been a very stressful time. Thank you to the entire team for turning an unexpected accident into such a positive experience. I wholeheartedly recommend your business to anyone in need of quality repairs and exceptional customer service. You didn’t just repair my vehicle—you restored my confidence in the process.

Repair Quality - 5.0/5.0 -

Professional and courteous

Customer Service - 5.0/5.0 -

The customer service was exceptional—far beyond anything I could have expected. From the moment I arrived, I was treated with genuine warmth, kindness, and respect. It honestly felt more like attending a family reunion than conducting business. Every interaction reflected people who truly understood the assignment: to make every customer feel welcomed, valued, and appreciated. Their professionalism, hospitality, and sincere care created an unforgettable experience. Ourisman and the entire team set the standard for outstanding customer service.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

I have always had excellent repairs/ service but this last repair was underneath and the car is not the same drive.

Customer Service - 5.0/5.0 -

Every is always very polite and professional

Likely to Recommend - 3.5/5.0 -

Price was very high otherwise I would give it a 10

Repair Quality - 4.0/5.0 -

Price was a very high otherwise it would be a 10

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Great work, very professional. I would have like to have more personal contact from a person. Text & email contact aren't my favorite

Customer Service - 4.5/5.0 -

Very professional

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0 -

I was not informed thru text, or voicemail, email that the car is ready. We have to call to check if the car is ready

My Experience - 0.0/5.0 -

The repair of the hood there is a slight gap in the closure of the hood that was not there before.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Yes I would recommend friends and family

Repair Quality - 5.0/5.0 -

Very good service

Customer Service - 5.0/5.0 -

Customer service was excellent

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 3.0/5.0 -

Work was good but my door lock was broke & my tag is bent like someone tried to steal it.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I was very satisfied with the person overseeing the repair process (Bill). He kept me updated on any changes and/or additional items needed. He coordinated smoothly with my insurance company, and the vehicle was finished when promised, even though I missed the message it was ready. He followed up with me on the next day. Everyone involved in the process was professional and pleasant. Thanks for the great job.

My Experience - 5.0/5.0 -

The advisor informed me of every thing every step of the way and even put my new tags on my vehicle

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Ourisman does a excellent job in body work on your vehicles. Highly recommend them.

Customer Service - 5.0/5.0 -

Excellent work.

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Kept me updated on my car

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0