Paintworx Collision Center

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

I believe the quality of the repairs could have been enhanced. I was not entirely satisfied and consequently had to bring my vehicle back for further adjustments.

Customer Service - 5.0/5.0 -

The customer service provided was highly attentive and effectively addressed my needs and concerns. I appreciate them for their effort.

My Experience - 5.0/5.0 -

Great communication and explanation of the work that was done.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great communication and explanation of the work that was completed.

Customer Service - 5.0/5.0 -

Very Satisfied and professionalism of staff is above expectations.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

They did a great job fixing my Lexus Nx350. Greatly appreciate it, thank you.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Awesome job

Customer Service - 5.0/5.0 -

Awesome job

Returned Clean

Likely to Recommend - 5.0/5.0 -

Will absolutely recommend!

Repair Quality - 5.0/5.0 -

Amazing, timely work and even more amazing staff!

Customer Service - 5.0/5.0 -

Can't say enough about how kind, informative and accommodating the staff was to.work with

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 3.5/5.0

Customer Service - 3.5/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 2.5/5.0 -

I am uncertain if I would. I would advise instead that people look at multiple reviews of this company as the move they undertook during my repair may have altered their normal capabilities.

Repair Quality - 2.5/5.0 -

I was told 4 different delivery dates for my car to be completed. The company was in the middle of a complete move to a different location and they fired their receptionist during this time period so that perhaps factored into the equation.

Customer Service - 2.5/5.0 -

Read my previous comments.

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great

Customer Service - 5.0/5.0 -

It was well done. They also cleaned inside our car and wash. Greatly appreciated.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

I had a previous experience which was very good, this experience has destroyed that trust and I will not recommend this shop to anyone. I lost about 6 hours of work, taking time off, having delays finding issues with the repair job, returning multiple times and still not satisfied with repair, good paint job, poor quality control.

Repair Quality - 1.0/5.0 -

Staff was pleasant to speak with however I received notification the vehicle was completed and ready for pick up. Went to pick up, multiple pieces of the vehicle were not installed correctly, loose and missing/broken parts put on to make it appear like it was complete. Returned multiple times to get trim pieces replaced/ installed properly. Last time I picked up vehicle, a piece of interior trim was lying on the floor, brought to technicians attention, they “put it back on” only to have it fall off on the ride home, had to return to shop so they could order a new piece (clips to install were broken), I asked them to order new one since it was damaged when re-installing. I have not heard back from Paintworx. I would NOT recommend this shop to anyone.

Customer Service - 1.5/5.0 -

Staff were pleasant to speak with but communication was poor in scheduling and notifying me about timelines for repair and coming up with excuses for the poor technicians and improper installation of parts on the vehicle.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 3.5/5.0 -

Not the shops fault but the part doesnt fit and the insurance company won't pay for the correct part that will fit.

Customer Service - 5.0/5.0 -

Amanda's great !!

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Beautiful work on my car the front desk, especially was so cordial and understanding of my schedule and helping out in every way you guys are great workers!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Beautiful work! Amazing workmanship . Your front desk people are very efficient and respectful. I will make sure I refer my friends to you !!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Job well done. Everyone was very pleasant and friendly.

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Everyone was very friendly and a job was well done.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

After having a horrific experience with a collision shop a several years ago I had so many reservations about this experience, but everyone at Paintworx was so kind and helpful. The quality of their work and their professionalism put me at ease and my car looks good as new.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Amanda is fantastic to work with! A major asset for your company.