Pallotta Ford Linc Inc

4.9 (276reviews)
97%
4199 Cleveland Rd,  Wooster,  OH  44691

Pallotta Ford Lincoln is dedicated to earning your business again & again. Our goal is to provide high quality customer service.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 6:00 pm
Tue 7:30 am - 6:00 pm
Wed 7:30 am - 6:00 pm
Thu 7:30 am - 6:00 pm
Fri 7:30 am - 6:00 pm
Sat Closed
* Holiday hours may differ.
Ford

Reviews (276)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new upon return, often cleaner than when dropped off. The team receives high marks for friendly, professional, and welcoming service that makes customers feel valued throughout the process. Timeliness is a recurring highlight, with numerous customers reporting their vehicles were completed ahead of schedule. Communication is frequently commended, with customers appreciating being kept informed at every stage without needing to follow up. A few customers noted minor concerns, including incomplete repairs discovered at pickup, items not functioning properly after service, and interior cleanliness issues, all of which were mentioned directly in their feedback.
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"... extremely pleasant staff. The car looks amazing! Cannot even tell there was ever any damage to the car. The body shop did such a professional, beautiful ..." Read more
"Pallotta did great work and car looks like it is new again. The repair time was very quick and they were happy to communicate the process with ..." Read more
"... think you can tell that the car was in an accident, everything that was fixed looks brand new." Read more
"great communication and excellent service throughout the whole process"
"The Collision Repair Team handled hail damage to my Bronco quickly and professionally. They guided me through procedures and timelines ..." Read more
"earlier by over a week"
"... was returned to me in perfect working condition. My car was still repaired in the originally estimated timeframe." Read more
"... damage in the ordering of parts. They were still able to complete the repairs in a timely manner." Read more
"Got it back a lot quicker than expected."
"2 weeks early"
"Every step of the way. I never had to contact them. They always contacted me."
"their communication was impeccable"
"... happier. Truck was repaired properly, quickly and communication was timely and consistant." Read more
"They explained every step of the process and the paperwork"
"... is new again. The repair time was very quick and they were happy to communicate the process with me. Staff is great, manager is wonderful to work with. ..." Read more

Likely to Recommend

Wouldn’t go anywhere else

Repair Quality

Customer Service

Kept me informed during process

Returned Clean

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Repair Quality

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Returned Clean

My Experience

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Highly recommended

Repair Quality

Like new again

Customer Service

Great service

Returned Clean

Likely to Recommend

Repair Quality

Very happy with the repairs they performed on my truck. Quality work performed in a timely manner.

Customer Service

Friendly and knowledgeable.

Returned Clean

Likely to Recommend

I would do it because I know they are good and they just made honest mistakes

Repair Quality

Overall, the outcome was amazing! My car looks fantastic! However, the downside is that they didn’t thoroughly check to ensure everything was working properly. It was an honest mistake, but simple things like that can leave a dissatisfied customer feeling compelled to return and take their car back. It’s frustrating when things that worked when I dropped it off suddenly stop working when I get it back. Additionally, a new headlight developed condensation and water, while my other one, which has been on the car for nine years, remains unaffected.

Customer Service

Customer service is great everyone in there is nice even when I had to take it back because of some minor issues. They didn’t have a problem with wanting to fix it.

Returned Clean

Likely to Recommend

Repair Quality

Service was excellent.

Customer Service

Service excellent.

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

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Repair Quality

Excellent work and great job managing my expectations.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Pallotta did great work and car looks like it is new again. The repair time was very quick and they were happy to communicate the process with me. Staff is great, manager is wonderful to work with. They weren't happy with the repair when it was first completed so reached out to me and let me know it was going to be another day or two so they could correct the problem (other places would have just given me the not 100% fixed car). If I ever have the unfortunate need for repair again, I will definitely return to Pallotta.

Customer Service

Pallotta did great work and car looks like it is new again. The repair time was very quick and they were happy to communicate the process with me. Staff is great, manager is wonderful to work with. They weren't happy with the repair when it was first completed so reached out to me and let me know it was going to be another day or two so they could correct the problem (other places would have just given me the not 100% fixed car). If I ever have the unfortunate need for repair again, I will definitely return to Pallotta.

Returned Clean

Likely to Recommend

The best company.

Repair Quality

THE BEST company to take your car to get worked on. They let me rent a car for free because I was paying to rent another car through a different company. Exceptional service and hospitality. They all deserve rasies.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

The Collision Repair Team handled hail damage to my Bronco quickly and professionally. They guided me through procedures and timelines with the Insurance Company and kept me posted to what to expect. Thank you.

Customer Service

Returned Clean

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Customer Service

Returned Clean

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Returned Clean

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Returned Clean

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Returned Clean

My Experience

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