Pasadena Collision Center, Inc.
In operation 7 years.
Pasadena Collision Center is a family-owned, I-CAR Gold Class–certified facility committed to OEM repair standards, advanced training, and operational excellence. All of our Service Writers are I-CAR Platinum Certified so that they can be up to date with vehicle repairs and collision technology.
- Free Estimates
- Insurance Company Assistance
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
They were very clear and communicative throughout the entire process
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Work was excellent. However better communication between the agent and us would have been more positive experience. I had to call several times for updates.
Customer Service - 2.5/5.0 -
Same as before
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Lana was wonderful. Everyone I spoke with was friendly, knowledgable, and helpful. This was my 2nd time bringing my car to Pasadena Collision. I really like the service and quality of work. Thank you!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
very satisfied with their service. Staffare so helpful and honest.always satisfied with their efficiency
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I will definitely be recommending Pasadena Collision Center to our friends and family
Repair Quality - 5.0/5.0 -
The receptionist was so helpful in the whole repair process and Rene was amazing, he updated me and kept me informed.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I was satisfied with the customer service and the quality of the repair. The reason I gave 9 vs. 10 as the trunk of the car did not fully closed by itself after the repair. I did not understand why this issue started happening after the repair. I took back the car to the shop and they were professional and addressed my concern promptly. However, the trunk still does not occasionally closes by itself. I will need some time whether this issue will go away or remains. If it will remain, I will go back to the shop. Otherwise, again, I a am happy with the repair and the service and would recommend the shop.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Customer service was excellent. Rene was a excellent and thorough communicator. Car was fixed really quickly. Very very happy
Customer Service - 5.0/5.0 -
Rene was excellent as well as front desk and scheduler
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Manager very assertive and delivered on commitment Front desk asst very affable
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
Great service all round. I would recommend them.
Repair Quality - 4.5/5.0 -
Great service. A few minor issues at pick up but they fixed them right away on the spot and the repairs were done well and very communicative team throughout the process.
Customer Service - 5.0/5.0 -
Great customer service.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0 -
10 for daily emails and updates - Rene was really helpful during the repair process- I loved his daily updates! 5 for the the pickup, which was a pain. I spent 2.5 hours going over things to be cleaned, scratches to be buffed out, and misaligned and rough panels. They’d fix one small area and not check the rest, so I had to keep pointing it out. I also had to “prove” some of them - I was told to look at another tesla to prove the panel wasnt misaligned and then it turned out I was right when we looked, even though the other side of my car proved it already. My repairs were $18k - why do I have to prove basic stuff and ask for my car to be detailed and cleaned properly? When I got home, I found some white spots on the non repaired side as well. Then my key was also lost (but they made me a new one on the spot). Also, no one walked me through the repairs, I was handed my key to walk off with no convo. I had to ask someone. I just wish my pickup went better given the reviews and the cost.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Love your service