Paul Ries and Sons - II
In operation 113 years, 8 years at this location.
Oldest auto body shop in Chicago and one of the oldest in the nation. Full service repair and detailing.
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
I’m very disappointed. The front sensors on the truck aren’t calibrate correctly. The old sensor that was removed from front end was left on the backseat. The front license plate cover was not replaced on a front end. I had an over a half a tank of gas when I brought the truck service, I picked it up today I was left with a quarter of a tank gas.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did amazing. Everyone in Staff
Customer Service - 5.0/5.0 -
Very well
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
My Experience - 5.0/5.0 -
Very happy
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Happy with the fix
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks great. Thank you
Customer Service - 5.0/5.0 -
Was always updated on my repair
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I am a very happy and satisfied customer. My car looks and drives like new ! I would highly recommend your company.
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.0/5.0 -
Car was dropped off on a Monday. We were supposed to get a call within a couple days re an estimate on additional work. Didn't hear anything til we finally called the FOLLOWING Tuesday! At that point, we were sent an estimate that was prepared on Friday (why wasn't it sent to us immediately?!). Our sense is that the car sat all week without anyone even taking a look at it. As a consequence, we were without our car, incurring expenses for getting around, for a whole extra week for NO reason! When I have an appointment for the car to be worked on, I expect the work to commence that day or the next day. This was frustrating.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very,very likely to recommend Paul Ries & Sons
Repair Quality - 5.0/5.0 -
Really satisfied , they went on and beyond to answer all my question's, really friendly would highly recommend ,,,, Thanks ☺️🙂🙂🙂
Customer Service - 5.0/5.0 -
I’m very satisfied with the service I received from them, they always kept in touch to let me know what was the progress , and they went out of there way to answer all my questions ☺️
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Great customer service. Repairs were done professionally. It took a week longer than expected, but they notified rental car & insurance parties with updates on progress.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I would have rated them a 10, but I had an urgent need for a repair to return home. I know there were issues due to the CDK hack, but I discovered that someone stole our catalytic converter the day I started the car to leave for home. Whoever I was dealing with was out of the communications loop and almost prolonged our unexpected delay leaving Chicago by 8 days. Fortunately, we were able to leave after 4.
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
Yes, I have already recommended a few people
Repair Quality - 5.0/5.0 -
Paul Ries and Sons is passionate about the customers satisfaction and went above and beyond to make sure we were happy with the paint job on our vehicle. I would highly recommend their work and craftsmanship. Thank you again Paul Ries and Sons!
Customer Service - 5.0/5.0 -
Paul Ries and Sons is passionate about the customers satisfaction and went above and beyond to make sure we were happy with the paint job on our vehicle. I would highly recommend their work and craftsmanship. Thank you again Paul Ries and Sons!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Very professional. Maria was very helpful letting me know where my car was and why it was taken to other facility
Customer Service - 4.5/5.0 -
Good service
Returned Clean
My Experience - 5.0/5.0 -
Repair seems to perfect I'm happy with it