Penske Collision Center

4.7 (781reviews)
94%
7860 Balboa Ave,  San Diego,  CA  92111
Bot
Shop AssistantSparkles
Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Audi
BMW
Honda
I-Car
Lexus Certified
Mercedes-Benz Elite
Scion
Toyota

Reviews (781)

Likely to Recommend

Repair Quality

Great customer service and great service

Customer Service

My Experience

Paul was wonderful. My car looks great. Paul communicated with me regularly and my car was done early. Excellent service. Thank you!!

Likely to Recommend

Repair Quality

Paul was great to work with. Repairs are terrific

Customer Service

Again. Everyone was terrific.

Likely to Recommend

Repair Quality

Customer Service

My Experience

I trust Penske to make my car look new.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

After my experience with this repair place and all the unnecessary extra work to fix damaged caused by them i would not recommend this establishment to anyone. I will make sure to let people know to avoid this place so they save themselves the hassle of having issues with their car.

Repair Quality

Car was damaged extensively while in the care of the repair center. The car battery was jumped incorrectly causing the main fusible link to need to be replaced along with the ecu and multiple other fuses. There were also multiple scratches that were made to the driver side door. All this was done to a brand new 2 year old car that was brought in for minor damage to the rear bumper. It is unacceptable the level of incompetence of the work that was performed to cause such damage. Clearly the workers at this establishment perform questionable work and are not adequately trained.

Customer Service

Marvin should be commended for being forthcoming and admitting their personnel were responsible for the damage they caused. With that said, I would have expected the customer care personnel to fully go through the car before letting me know it was ready. This was not the case and I ended up wasting my time going down only to find my car being handed over to me with very apparent scratches to the driver side panels.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Job well done...thank you!!!

Likely to Recommend

Great job

Repair Quality

Job well done..thank you

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Not very happy with the work done

Repair Quality

Did the job but fender is not perfectly flushed as other side fender. Blaming the dent on number which they cannot fix except replacing the bumper.

Customer Service

Nice but it took more than two weeks to do the job. Not sure why it took so long

Likely to Recommend

Absolutely

Repair Quality

Looks brand new!

Customer Service

Very attentive and informative

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Mi experience fue muy agradable, gracias a Paul castillo que se tomo el tiempo para explicarme los procedimientos, con la aseguranza y con ustedes ,con mucho profesionalidad y amabilidad gracias

Likely to Recommend

Repair Quality

It was fixed and looks good

Customer Service

Likely to Recommend

refer with confidence

Repair Quality

Great work, great communication, perfect service. I have used them on occassion over the last 20 years. They make it easy for the client!

Customer Service

see above

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Great effective communication & make the process easy

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Amber is excellent!