Penske Collision Center

4.7 (781reviews)
94%
7860 Balboa Ave,  San Diego,  CA  92111
Bot
Shop AssistantSparkles
Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Audi
BMW
Honda
I-Car
Lexus Certified
Mercedes-Benz
Mercedes-Benz Elite
Mercedes-Benz Sprinter
Scion
Toyota

Reviews (781)

My Experience

Marvin keeps on updating about the repair status, Special thanks to Marvin to help store the vehicle in the facility for so long time while I was out of town. The vehicle is clean and tire pressure is all good when I picked up the car. I am very happy with Penske.

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Well done

Repair Quality

Customer Service

Garry was always giving me updates about the work they’re doing on my truck.

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My Experience

Paul was really kind, helpful, he explained everything to me along the way. I was super grateful for his insight and support.

My Experience

Your front desk people (Margo especially) were very helpful and my service rep Paul C. was fantastic - he kept my informed every step of the way and was very helpful in explaining things and reassuring me that everything would be taken care of. He was very helpful during a very stressful time.

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Repair Quality

Hello, your front desk (Margo) was great and my service rep (Paul C.) was fantastic - he kept me informed every step of the way in a proactive way, which i really appreciated. And he explained everything clearly in a patient way. I was very impressed overall and especially with Paul!

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My Experience

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I would recommend Penske to all my friends and family

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My Experience

Estimator was rude to me (David) and questioned my intelligence on 09oct25 and never returned my calls. came to drop off my car 1200 as instructed and was told everyone at lunch. They couldn't find my information on multiple occasions. When to pick up my car only to find damaged paint on the bumper they were contracted to repair. However The front desk personnel were AMAZING and with dealing with changing circumstances! It's disheartening because is seems that the estimator just throw they're work at them. Also the only reason anything got resolved was because a man named Matt, he was very good at managing everything once he got involved.

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My Experience

Very dissatisfied did not receive the car the way it was. It’s still no fixed!!

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My Experience

Paul Casillas was very easy to work with, explained everything to me, and kept me well informed of the repair progress and completion date.

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Good

Repair Quality

Good

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Good

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Repair Quality

The job was poorly done. Needed to bring the car back for proper repair. Penske needs to focus on quality repair.

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