Penske Collision Center

4.7 (781reviews)
94%
7860 Balboa Ave,  San Diego,  CA  92111
Bot
Shop AssistantSparkles
Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Audi
BMW
Honda
I-Car
Lexus Certified
Mercedes-Benz
Mercedes-Benz Elite
Mercedes-Benz Sprinter
Scion
Toyota

Reviews (781)

My Experience

Likely to Recommend

Repair Quality

Great service and great communication

Customer Service

My Experience

Amber is top notch! She coordinated with my insurance and everything was already in process when I dropped off my car. My repair estimates were provided and updated as the work was executed. I received regular updates informing me that repairs were on schedule. It was estimated to take 6-8 weeks, but I got it back in 5. Thank you making this an easy process for me.

Likely to Recommend

They did great work.

Repair Quality

Looks like brand new again.

Customer Service

Friendly, professional, efficient, skilled.

Likely to Recommend

We are satisfied with the services given to us

Repair Quality

Excellent

Customer Service

Excellent performance

Likely to Recommend

Repair Quality

Overall service quality is excellent

Customer Service

Likely to Recommend

Repair Quality

Great communication and the work is guaranteed for life.

Customer Service

My Experience

Penske as such was awesome. Great communication from all the staff and prompt reply. Kept me informed through email regarding extra cost or extra time. In the end the car was ready for me to pick up two days earlier. They interfaced very well with my car rental and closure with my insurance carrier. In particular I want to thank David Pham for his friendly handling of everything from start to finish, with great enthusiasm and communication throughout. He also gave me a tour of the facility. This inspired me and I knew my car was in safe hands. Job done very well.

Likely to Recommend

Repair Quality

Job done very well.

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

The communication from the Penske team was amazing. I went on vacation shortly after my accident and I felt confident that my car was in good hands. During final steps, they accidently damaged my driver window switch, but Amber and the team notified me ASAP and fixed it within the same day. Highly recommend going to Penske!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Amber was the best! Super helpful and quick to communicate!

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

All of the staff were very helpful . I would come back again if in the future I need service.

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

I would definitely recommend you to my family and friends!!! You did a beautiful job!!! Thank You!!! 🤗

Repair Quality

Everything was GREAT from start to finish!!! Everyone was very friendly and totally efficient!!! The finished product looks VERY NICE!!! Thank You!!! 🤗

Customer Service

Everyone was very friendly and totally efficient!!! Thank You!!! 🤗

Likely to Recommend

Was recommended to me from insurance. Might look around elsewhere if the $ was coming out of my own pocket

Repair Quality

Check in was pretty simple. Fast. They delt with my insurance completely. Made every thing super easy. Car came back looking brand new in the spot that had damage from the accident

Customer Service

Pretty decent. Certain things took longer than I expected but over all great service

My Experience

Amber was amazing. She kept me informed and calm during the repair process My car looks amazing and if I dare say brand new.

Likely to Recommend

Repair Quality

Amber was great. Very informative and keeping me up to date on progress

Customer Service

Amber is GREAT

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Did job well and kept me updated Finished the car ahead of schedule

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

David Pham was exceptional