Penske Collision Center

Likely to Recommend - 5.0/5.0 -

Yes Absolutely

Repair Quality - 5.0/5.0 -

I have a wonderful experience with you and your Company. My adjuster made me complete and trusted with all the job and the parts been replaced. Adjuster made a report notifying her client when and what more things needed to be done. Satisfied 100%. Thank you

Customer Service - 5.0/5.0 -

Satisfied due to high quality of service and Respectful.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Responsive, great service, excellent

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was super satisfied with the repair of my car, pure quality of the parts they used to repair it, the best experience we had so far

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Gary was awesome

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

My experience is not quite finished at this time.. After picking up my car, the onboard computer shows a TPM sensor malfunction, so this situation is still on-going and Amber Ott is handing it. I do want to let you know how amazing Amber Ott has been through this entire process.!. She is knowledgeable, communiticave, helpful, friendly, and most importantly, doesn't make you feel like you're a complete dumb jackass that knows absolutely nothing about their own car (very demeaning like certain people tend to do)!! I would definitely choose to work with her again over anyone else!! She's a great asset to your company!

Likely to Recommend - 4.0/5.0

Repair Quality - 2.5/5.0 -

I still have to take my car in so the TPM can be replaced.

Customer Service - 5.0/5.0 -

My experience is not quite finished at this time.. After picking up my car, the onboard computer shows a TPM sensor malfunction, so this situation is still on-going and Amber Ott is handing it. I do want to let you know how amazing Amber Ott has been through this entire process.!. She is knowledgeable, communiticave, helpful, friendly, and most importantly, doesn't make you feel like you're a dumb jackass that knows absolutely nothing about their own car (demeaning like certain people tend to do)!! I would definitely choose to work with her again over anyone else!! She's a great asset to your company!

Likely to Recommend - 4.0/5.0 -

I felt it was expensive...and the repair times were greater than I have ever had.

Repair Quality - 4.5/5.0 -

I had to return to the shop after discovering my front license plate had not been re-installed after repairs. Also, since they were replacing one of my headlight casings - it would have been nice if someone would have at least attempted to clean the other headlight casing so that the discrepancy in color, light projection, and overall aesthetic would have been comparable. That said, Marvin was very responsive and great with communications - I am happy with his customer service.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Is very good

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Amber and the team were great to work with, very friendly, easy going and made the process smooth and quick.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Outstanding service advisor David!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent Representative Advisor David !!!! Repairs a seem very good too

Customer Service - 5.0/5.0 -

Excellent advisor!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent work

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Went above and beyond. Great customer service. Been here multiple times. And will continue to go back ! They stay on schedule! And keep you updated. Aswell as if you have any questions . They will be happy to answer. Shout out Paul!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

There were also some dirt/oil smudges left in the ceiling of the car on the moon roof cover. The side view mirror seems slightly out of focus as well, and though I don't remember it being so before the accident, it's not significant enough for me to go through more repair procedures.

Customer Service - 5.0/5.0 -

Customer service has been flawless. David Pham has been very responsive and has communicated with me throughout the entire repair process. All of the staff has been very courteous and professional.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Phenomenal customer experience! Thank you very much!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Phenomenal customer experience! Thank you very much!!

Customer Service - 5.0/5.0 -

Excellent service!! Thanks again!!