Planet Ford Humble-Tx
Planet Ford's auto body shop is here to take care of all your automotive collision repair needs. We provide complimentary auto body repair estimates. Our staff members are all factory-trained professionals: Serving the Community Since 1974 Authorized Ford Body Repair Car Paint Specialty Auto Paint Scratch and Dent Repair Paintless Dent Repair Preferred Shop by Most Major Insurance Companies Windshield Repair Windshield Replacement Quality and Finish You Expect From the Best Randall Reed's Planet Ford on Hwy. 59 serves the auto repair needs of Humble, Kingwood, Atascocita, Conroe and the greater Houston area. Our award-winning team combines the best body repair equipment and technology with factory-trained, experienced collision repair professionals who work in a factory-authorized facility using genuine Ford parts.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
- Spanish
| Sun | Closed |
| Mon | 7:00 am - 6:00 pm |
| Tue | 7:00 am - 6:00 pm |
| Wed | 7:00 am - 6:00 pm |
| Thu | 7:00 am - 6:00 pm |
| Fri | 7:00 am - 6:00 pm |
| Sat | 8:00 am - 1:00 pm |
My Experience - 0.0/5.0 -
This was the worst experience and it was a painful drawn out experience at that all the way from the management to the employees. Any chance I get to tell people to NOT do business with this dealership, I will do so.
Likely to Recommend - 0.5/5.0 -
I would never put any friends or family or strangers through the experience I had.
Repair Quality - 0.5/5.0 -
The repair was not complete and the body shop had neither the personnel or capability to finish the repair. They accepted the job and delivered it incomplete.
Customer Service - 0.5/5.0 -
The communication was horrible, from the StateFarm rep to the receptionist. Not one single time in a 5 month period was unable to call and reach anyone directly. Every single call was screened and NOT returned in a timely manner. Also, when it was time to pick up my vehicle, we were just handed the keys. No walk around, nothing.
Returned Clean
My Experience - 5.0/5.0 -
Francisco did a great job keeping me informed and my pick up was done when he said it would be done and it looks like they did a great job, just need to clean your parking lot out so it’s easier to get in and out
My Experience - 5.0/5.0 -
Francisco kept me in the loop. The work looks perfect. I should have scheduled my 80k service while it was there, but I will bring it back. I have only had good experiences at Planet Ford
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Took longer than I thought it would, but Francisco kept me in the loop. The body repair looks perfect
Customer Service - 5.0/5.0 -
Friendly and professional
Returned Clean
My Experience - 5.0/5.0 -
Francisco handled my collision claim from beginning till end. I didn’t have to deal with the other people’s insurance or rental car paper work. When I came to pick up my car, he walked me through and went over every part they fixed on my car. He offered for me to call at any time if I had any further questions, I never felt rushed.
Likely to Recommend - 5.0/5.0 -
I wouldn’t want to hassle with any other company.
Repair Quality - 5.0/5.0 -
My looks brand new.
Customer Service - 5.0/5.0 -
The secretary was very polite, welcoming, and helpful. Francisco L. was very helpful and patient with all my questions. He settled my nerves of dealing with repairs and handled everything with the other peoples insurance for me. When I picked up my car, he looked over my car with me and answered all my questions. Plus, he told me to call if I still had any more questions.
Returned Clean
My Experience - 5.0/5.0 -
Very professional and very nice did amazing job on my car and went above and beyond
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The person who took care of me was extremely professional and kept me updated. Thank you for the excellent work!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They made the entire process stress free. Great work on the vehicle.
Customer Service - 5.0/5.0 -
Great service was provided!
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you for your professionalism.
My Experience - 5.0/5.0 -
Great service! Keep up the good work! Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Car completely repaired like new, clean, and plenty gas. Air pressure was low, probably caused by temperature dropped below freezing.
Likely to Recommend - 1.0/5.0 -
Because the repairs make it a concern for my families safety. I don't need a door falling off while driving down the highway. I have always brought my vehicle to planet Ford...now it's a concern.
Repair Quality - 2.0/5.0 -
The work done on the car is not satisfactory. The driver door is very stidd to open, I side panel is loos and has new damage from repair. Back driver door not closing properly, door moves up and down, found hinge bolts about to fall out. Check engine light is now one, gas indicates low with 80 miles to go. Three are now alot of never befor issue after picking up the car. When repaired was done, there wasn't any notification, just a call saying you have to pick up your car today. People have to make plans, we don't work around your schedule. Further more I don't believe the vehicle was inspected for proper repairs and quality.
Customer Service - 2.0/5.0 -
The main guy handling our claim was professional, however, the girl at the fron desk is very clueless. At time of pick up, she kept asking my wife if she was going to pay....pay what....you don't want to pay...pay for what....the repairs...once that was cleared....handed over the keys..ok so where's my car?....I don't know.....really...