Plaza Collision

4.9 (95reviews)
100%
11820 Lackland Road,  Maryland Heights,  MO  63146
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In operation 41 years.

Because it matters! The largest Collision Repair Center in St Louis for OEM Luxury Certified Collision Repairs.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 6:00 pm
Tue 7:30 am - 6:00 pm
Wed 7:30 am - 6:00 pm
Thu 7:30 am - 6:00 pm
Fri 7:30 am - 6:00 pm
Sat Closed
* Holiday hours may differ.
Audi
I-Car
Jaguar
Land Rover
Lexus Authorized
Mercedes-Benz Elite
Tesla
Call
Email

Reviews (95)

Customers say
Overall Customer Satisfaction
Customers consistently praise Plaza Motors Collision for outstanding service quality, expert repairs, and excellent communication throughout the repair process. Many highlight the shop's ability to handle insurance coordination seamlessly, reducing stress for vehicle owners. Repair quality receives high marks, with vehicles described as looking brand new or restored to showroom condition. Customers appreciate regular updates via texts, emails, and phone calls keeping them informed at every stage. Timeliness is frequently commended, with several vehicles completed ahead of schedule. A few customers noted areas for improvement, including difficulty reaching a live person by phone, occasional delays, and minor cleanliness concerns upon vehicle return - all shared directly from customer experiences.
AI-Generated from reviews written in the last 12 months
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"Plaza Motors Collision did a fantastic job ! Excellent quality of work & wonderful customer service. A+ across the board 😊"
"Thanks for providing outstanding customer service and the workmanship was outstanding."
"The repair was excellent and the service from the shop superb."
"Excellent work quality with lifetime warranty. Kept me informed on the progress along the way and ..." Read more
"... accident. Im very pleased to find everything fixed and the car was in pristine condition when I picked it up - clean and shiny . Highly recommend the place for ..." Read more
"It was ready almost 2 weeks earlier than original estimate"
"... extremely efficient. I received Text Updates frequently. My car was completed 13 days ahead of schedule. If I ever have car issues in the future plaza will ..." Read more
"vehicle was ready before the estimated time given, which was fantastic!"
"The quality and timeliness of the work were exceptional."
"... Kept me informed on the progress along the way and kept true to the estimated timeline" Read more
"... to speak to an actual person during the process. Every time I called I was always sent to a voicemail and never received a call back. I physically had ..." Read more
"Friendly , excellent communication."
"Very professional and communicative."
"Excellent work quality with lifetime warranty. Kept me informed on the progress along the way and kept true to the estimated timeline"

Likely to Recommend

Price increased.

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Easy and efficient process

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

My Experience

I was completely satisfied with the updates and timeline for the repairs.

Likely to Recommend

Repair Quality

very good for your service.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I have already told a friend

Repair Quality

Heather Matlock and your team are amazing

Customer Service

Heather Matlock and your team are amazing

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I will be referring all of my friends and family to plaza

Repair Quality

Plaza was extremely efficient. I received Text Updates frequently. My car was completed 13 days ahead of schedule. If I ever have car issues in the future plaza will be my first choice!!!

Customer Service

Friendly , excellent communication.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The Staff is vry friendly and professional... they mk you feel comfortable, They do a good Job wth your Auto..

My Experience

Very professional work .. excellent follow ups and friendly staff Thank you much!! Highly recommended. Arora

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Heather was so communicative and helpful. It was genuinely a great experience & I would recommend to others.

Customer Service

I was always kept up to date on progress - both through the automated messages and emails from Heather!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I had an amazing experience with Heather at Plaza Motors Collision! From start to finish, she made the entire process so much less stressful. She kept me updated every step of the way, answered all of my questions, and genuinely cared about making sure everything was handled correctly. Customer service like hers is hard to find. She was professional, knowledgeable, friendly, and went above and beyond to make sure I had a great experience. If you’re bringing your vehicle to Plaza Collision, I highly recommend asking for Heather. She truly made a difficult situation as easy as possible. Thank you again, Heather!

Customer Service

I had an amazing experience with Heather at Plaza Motors Collision! From start to finish, she made the entire process so much less stressful. She kept me updated every step of the way, answered all of my questions, and genuinely cared about making sure everything was handled correctly. Customer service like hers is hard to find. She was professional, knowledgeable, friendly, and went above and beyond to make sure I had a great experience. If you’re bringing your vehicle to Plaza Collision, I highly recommend asking for Heather. She truly made a difficult situation as easy as possible. Thank you again, Heather!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Work when completed was beautiful-well done - the accident only caused a small dent in the back, a new tail-light was needed and the door needed to be re-aligned to lock properly. I month seemed like a lot of time to do these small repairs, but then, I am not a repair specialist. Thank you.

Customer Service

Fine

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Very easy to work with. Very knowledgeable and competent. Thanks

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