Pohanka Ford of Salisbury
In operation 42 years, 4 years at this location.
Welcome to Pohanka Collision Center, your trusted destination for top-quality auto body repairs and exceptional customer service. Our skilled technicians, backed by years of experience, utilize cutting-edge techniques and state-of-the-art equipment to deliver unparalleled craftsmanship. From minor dents and scratches to major collision repairs, we handle it all with precision and care. Trust us to bring your vehicle back to its optimal condition, ensuring it looks and performs its best. Experience the Pohanka difference and let us exceed your expectations with our unwavering dedication to quality and service.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Love the work they do. Excellent team
Repair Quality - 2.0/5.0 -
I told the guy about the tire pressure when I picked car up . He said they reprogrammed it and to drive it well on 7/23/26 flat tire wasn't no problem with tire until deer hit my car. Now stressing how to get to my Dr appointment at 9am in Milford. This could have been handled when I showed him on the app . It said critical issue.
Customer Service - 3.5/5.0 -
Due to my tire. It should have been handled when I showed him on the app before I took my car and now all of them are still different still.
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0 -
The work was great and looks great! I was very dissatisfied when I was told they only needed my vehicle for 3-4 days I called after 5 days and they could not find my vehicle or paperwork acted like they did not know my vehicle was there. In the end they had vehicle for 2 weeks never give me any updates and if I did not call they would still have it.
Customer Service - 1.5/5.0 -
Put comments in first area
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Perfect!
Customer Service - 5.0/5.0 -
Outstanding! Everyone was courteous and helpful.
Returned Clean
My Experience - 0.0/5.0 -
Open door light comes on unless hatch is slammed hard.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
The repair work was beautifully done but it took an extra two weeks for the repair because the part needed to be ordered.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied, everything was fixed and painted as it should be. I’m happy with the work that was done.
Customer Service - 4.5/5.0 -
Very satisfied, Recommend a better communication system that updates the customer in every step of the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
The final total was much higher than the original estimate. The work was first rate though
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
finaly finished 6/19/26 3weeks doubled oringinal estimte
My Experience - 5.0/5.0 -
Your team is doing a great job! The only part of the experience I didn't appreciate was the pressure from the sales team. I've only had my car for a year and I love it. I don't want to be badgered into trading it in!
My Experience - 0.0/5.0 -
They were supposed to touch up a little spot on the inside the driver side door
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
My Experience - 0.0/5.0 -
The initial estimate was great but after that went down hill. This car was purchased from you and that’s why we decided to have it repaired with you. Every time I would call no one knew what was going on. I could never talk to the same person because I guess they never worked on days I called which I found hard to believe. The car took longer than expected to repair and was picked up on I believe a Tuesday that Thursday I received a text saying it was ready for pick up. Pohanka needs to get it together. The only text message I received was that this text was to keep you updated through out the process, that was the only one I got. This system is broke
Likely to Recommend - 1.5/5.0 -
And that’s only if the person I am recommending has patience’s
Repair Quality - 3.5/5.0 -
Repair work was good service was terrible
Customer Service - 1.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
This would’ve been a 10if they would have called me like I thought they said they would have after they first looked at it to give me an estimated amount of time that they were going to have my vehicle so I ended up calling myself but I thought they told me once we take a look at it. We will call you and give you an estimated time.… Otherwise everything else was flawless, especially Miss Cheryl!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
All good