Pohanka Ford of Salisbury
In operation 42 years, 4 years at this location.
Welcome to Pohanka Collision Center, your trusted destination for top-quality auto body repairs and exceptional customer service. Our skilled technicians, backed by years of experience, utilize cutting-edge techniques and state-of-the-art equipment to deliver unparalleled craftsmanship. From minor dents and scratches to major collision repairs, we handle it all with precision and care. Trust us to bring your vehicle back to its optimal condition, ensuring it looks and performs its best. Experience the Pohanka difference and let us exceed your expectations with our unwavering dedication to quality and service.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 2.5/5.0 -
The repair looks fine. It just took over 3 months to get the correct parts.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The collision center made everything smooth and easy. They were completely professional at all times, and their customer service was beyond reproach.
My Experience - 5.0/5.0 -
It was so easy. Everyone was very helpful.
My Experience - 0.0/5.0 -
Satisfied with the workmanship done but dealing with office staff was terrible. When we took the vehicle in for an estimate in August we were told the turnaround time would be faster this time. Took six months compared to 3 last time. Every time we called office we were given the runaround.
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
claim submitted in August not completed til February when we were told by adjuster it would be quicker than the last time, which was 3 months. Claim was closed at one point because of no action. Had to constantly call office to find out what the delay was.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
The body work was fantastic. Even the chrome lettering on the rear door was done precisely. No crooked letters!
Repair Quality - 5.0/5.0 -
From the start, your associates were able to answer my questions, keep intouch with me during the service of my Mercedes>
Customer Service - 4.5/5.0 -
THere was a slight hiccup on the first start date. I wasn't in the system. Never found out why but the work got done 3 weeks later.
Returned Clean
My Experience - 5.0/5.0 -
Very pleased with the quality of work. Catherine was very informative and a pleasure to work with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very pleased with the quality of work, Catherine was a pleasure to work with
Customer Service - 5.0/5.0 -
Catherine was a pleasure to work with as my contact.
My Experience - 5.0/5.0 -
Good job 👍 very satisfied.
My Experience - 5.0/5.0 -
The car looks brand new. You guys are awesome
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks brand new fantastic work
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 1.0/5.0 -
Their customer service is terrible! I had to pay $21 something and was not allowed to get my key to unlock it so I could transfer many big things from the rental to my vehicle. I'm 65 years old with asthma. She was very rude about it as well. Also my vehicle has a smell like oil or engine stuff coming from the vents when heater is running.
My Experience - 0.0/5.0 -
I have some paint runs on the repaint. It also took 3 times longer than was estimated.
My Experience - 0.0/5.0 -
I Discovered a small chip that goes down to the bare surface where the new fender meets the front facia and.
My Experience - 5.0/5.0 -
I think you all job well done after the repair the car looks better now compared to when I first got that car.The only thing I see is on the one side of the hood it's just uneven a Lil but other then that my car looks beautiful again I appreciate you all so much Thanks.
My Experience - 5.0/5.0 -
The crew that worked on my Passport did an outstanding job! They are truly masters in restoration. Thanks to the entire staff for their professionalism and courtesy.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The entire staff was professional, courteous and friendly. The crew that serviced my car did an outstanding job. Truly masterful.
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 1.0/5.0 -
They had my vehicle for 32 days with no communication until the last week when I expressed how disappointed I was with them. Each week I called, I was told Friday it would be ready and then nothing on Friday. I would called that Monday and be told Friday again. Finally after 32 days I have the vehicle back for something I was told would be 5 days. Will not use them again if a shop should need to be used in the future.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Between working around the holidays our CMax was done quickly and looked great. They even took the car to service when done so a recall could be fixed. What great customer service.