Poway Valley Collision

4.8 (3,322reviews)
97%
14211 Garden Rd,  Poway,  CA  92064
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Shop AssistantSparkles

In operation 39 years.

Poway Valley Collision is the LARGEST independently-owned automotive collision shop in San Diego County with 38,000 sqft under roof. We work with all insurance companies to restore your vehicle to its pre-loss condition. We have state-of-the-art estimating and unibody re-alignment equipment.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
GM

Reviews (3,322)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked brand new or better than before the accident. The staff is widely described as professional, friendly, and knowledgeable, creating a welcoming and stress-free experience. Timeliness is a strong highlight, with numerous customers reporting their vehicles were completed ahead of schedule. Many customers expressed they would enthusiastically recommend the shop, with several noting repeat visits over many years. A few customers noted areas for improvement directly from their experiences, including more proactive communication during the repair process and ensuring all identified damage is addressed on the first visit.
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"Communication and quality of work were phenomenal. Great experience with this company."
"... related to my problem. Lastly, the repair itself. Top quality workmanship and attention to detail. My sincere and humble gratitude to all the staff ..." Read more
"... fault but would be covered by the lifetime warranty. Work should have been done correctly the first time. The customer should not be the quality control person." Read more
"The car was left with orange peel paint. I was told that it would flatten out after a couple ..." Read more
"Very professional team! The quality of work is excellent, got my car back and looks better than it did before the accident. Thank you ..." Read more
"My vehicle was repaired and returned ahead of schedule."
"Very happy with the speed at which the repairs were completed at PVC. Yet, no compromises were made to the quality."
"... originally promised due to needing parts but was delayed a second time after parts were obtained." Read more
"Like always Poway Valley Collision does Quality work on time and courteous employees. Thank you"
"There was a delay of 2 days"

Likely to Recommend

Repair Quality

Every aspect of my interaction with the staff of this company, from start to finish, was an absolute pleasure.

Customer Service

My Experience

Like always Poway Valley Collision does Quality work on time and courteous employees. Thank you

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Repair Quality

Customer Service

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I have always recommended Poway Valley Collision. They are fair in their pricing. They perform exceptional work, and they make me feel valued as a customer.

Repair Quality

Communication and quality of work were phenomenal. Great experience with this company.

Customer Service

Everything was completely explained in detail. Updates came to me on a regular basis.

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Repair Quality

Customer Service

Matt and Frans were very helpful & friendly. Keeping me informed of status and happy to answer any of my questions.

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Repair Quality

Customer Service

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I highly recommend them! This is our second experience with this amazing shop😁

Repair Quality

Customer Service

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Great job - I’m pleased with the work- definitely will recommend it to my friends, it was recommended to me by a dear friend.

Repair Quality

Great job at a short time

Customer Service

Communication was great - my job falls in the long weekend off so I have to wait until the week for information

Likely to Recommend

Repair Quality

Jose A. Who did the work on my daughter’s car was amazing! Very efficient and quick in repairing her car.

Customer Service

Poway Valley Collison was in constant contact with me on the progress on the repairs done to my vehicle. Matt the owner was attentive and helpful.

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Customer Service

My Experience

I’ve always treated my car with care, and after a little crunch in a parking lot I was so upset I couldn’t even look at it. Poway Valley Collision made it look better than new, and I’m so thankful

Likely to Recommend

I’d have no problem referring friends and family to Poway Valley Collision

Repair Quality

I’ve always been very particular about my car, so when it was damaged in a parking lot, I could barely even look at it. Poway Valley Collision was recommended by my insurance company, and they did a beautiful job.

Customer Service

Excellent customer service, with status updates along the way

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Customer Service

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Repair Quality

Great!

Customer Service

Attentive!

My Experience

Fantastic job,fast friendly and professional great work we don’t trust just anyone with our truck. Check out our Yelp review !

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Repair Quality

Fantastic work and people.

Customer Service

Great people A+

My Experience

Likely to Recommend

Despite the waits and periods of no updates, I am overall extremely happy with the end result of my car and the overall care.

Repair Quality

Customer Service

I was always waiting for phone calls and emails, I understand they could have been busy but it was difficult constantly reaching out first when not hearing a response when I was told I would be getting one

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Repair Quality

Customer Service

My Experience

Donna is the best about explaining things and Matt, I can't say enough nice things about him. I thought that i was going to have to put my car onto a salvage title, BUT Matt didnt think previous collision repair shop should have totalled it. He repaired it and it looks beautiful. Thank you so much!

Likely to Recommend

This is now our go to place for repairs!

Repair Quality

Can't believe how great the car turned out. Other repair shop recommended to my insurance company to salvage it, Poway Valley Collision was able to get it repaired thru my insurance. Great people to work with!

Customer Service

Kept me informed every step of the way and finished well ahead of schedule!