Poway Valley Collision
In operation 39 years.
Poway Valley Collision is the LARGEST independently-owned automotive collision shop in San Diego County with 38,000 sqft under roof. We work with all insurance companies to restore your vehicle to its pre-loss condition. We have state-of-the-art estimating and unibody re-alignment equipment.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0 -
Previous owners/management did an excellent job but unfortunately this last experience was so bad I will not return
Repair Quality - 3.5/5.0
Customer Service - 1.0/5.0 -
Didn’t call with updates and gave wrong information multiple times
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for all your help and making the experience as pleasant as possible and my car looks really great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am completely satisfied with the service I received
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I appreciate the great communication throughout the entire process and how kind and helpful everybody was. Matt went out of his way to make sure that every detail of my repair was excellent.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff at Poway Valley Collision was wonderful to work with during a very stressful time. Jordan’s communication was consistent and he really listened. He was instrumental in coordinating repairs and kept me in the loop. I would highly recommend your business to everyone!
Customer Service - 5.0/5.0 -
The staff at Poway Valley Collision was wonderful to work with during a very stressful time. Jordan’s communication was consistent and he really listened. He was instrumental in coordinating repairs and kept me in the loop. I would highly recommend your business to everyone!
Likely to Recommend - 1.0/5.0
Repair Quality - 3.0/5.0 -
Took exceptionally long time to fix a small issue. (I was told that its due to a delay in getting the part, however it took 3 weeks for a bumper ). There was no updates or information provided unless i call in and wait on a line to get to a person for the update. I had to followup on the rental too as they called me for non-return of the car. no eta were provided and i had to skip my travel and postpone dates just waiting for my car.
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0 -
Due to my experience I would recommend this shop to anybody.
Repair Quality - 5.0/5.0 -
Everything looks great.
Customer Service - 5.0/5.0 -
I was met with friendly and knowledgeable staff.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
thank you so much you guys were amazing
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I don't recall the name of the woman who handled my service from start to finish but she was outstanding in every way. Efficient, helpful and pleasant. A real asset to your shop.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
The woman I worked with was very efficient and pleasant.
Likely to Recommend - 3.0/5.0 -
I will see how this second round goes. We have been using PVC since 2012 and, in the past, been quite pleased. Right now, I am not pleased and the appropriate folks know it.
Repair Quality - 3.0/5.0 -
My vehicle is back at PVC to have some of the work redone. I was not happy with the first round, which was apparent when I picked up the vehicle. I also complained to AAA and send US mail to Jim Faaborg.
Customer Service - 3.0/5.0 -
When a customer is not happy with the fit of the new components, you DO NOT say to them, "Well, it's not a Lexus." NEVER disparage the customer's vehicle. Also, why put a protective plastic sheet on the floor that rads, "We take pride in your car," if you try to blame the fit of the replacement part on the car.