Precision Paint & Collision Center

My Experience - 0.0/5.0 -

A small cover piece on my rear bumper was lost at the shop during repair. My car was returned to me and nothing was said about the lost piece. If I had not noticed it before I left with my car, I’m certain nothing would have been said. The piece had to be reordered and I had to return 2 weeks later to have the piece inserted. Plus, I was without my car for 2 whole weeks for a repair that was considered minor- under $500.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

Horn never got fixed. Even after I called the same day and spoke with a Michelle and asked to let service advisor know horn was not working. I then spoke with Marquise and told him about the horn. Finally get my car back and guess what horn not fixed. Very disappointing poor communication.

Customer Service - 2.5/5.0 -

My first day calling spoke with a Michelle, who was rude and was cutting me off while trying to speak to her.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

General manger disrespectful, work was unsatisfactory, Try to overcharge me for a part

Likely to Recommend - 1.0/5.0

Repair Quality - 0.5/5.0

Customer Service - 3.0/5.0 -

I already told you y

Likely to Recommend - 2.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 2.5/5.0 -

Had a terrible interaction at precision paint with a shop worker that tried to physically fight me at the first time of pickup resulted in me having to call the police to file a report abd calling nationwide for a née service center

Likely to Recommend - 2.0/5.0 -

I am all for supporting black/minority businesses. However, the communication and feedback I received after expressing a lag on their part was very distasteful. On the other hand, happy they have a people person like Oceana in the front to communicate with people.

Repair Quality - 4.0/5.0 -

The car was repaired very well being that I could not even open my passenger door all the way due to the car accident. The car was also cleaner than when I dropped it off. Only thing that I was curious about was about my shield guard missing.

Customer Service - 1.5/5.0 -

The receptionist is probably the BEST part of this company's experience. Marquise an advisor at the shop was very rude. He also would constantly give me a pick up date and when I would follow up with him, it was always a new date. I became very frustrated, and expressed some of my frustrations to both him and the shop owner and the tone in his voice and choice of words was VERY POOR customer service seeing as I am giving you my business. I had to remind him that we need to come back to some type of customer service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Very pleased

My Experience - 5.0/5.0 -

As Chief it was is nice to have a business that was professional and speedy in helping get patrol cars back on the street.

My Experience - 5.0/5.0 -

Very professional business. They kept me up-to-date on the progress of my vehicle. I'm extremely pleased with their service and my car! I will certainly return to them in the future should I see the need. Thanks for a job well done!!

My Experience - 0.0/5.0 -

For you to be in business 30+ years. How you not know you put wrong bumper on my truck and not know I needed lift gate. And signed off saying my truck was repaired with interior of lift gate hanging and on each side of bumper sticking out. Bad business. Main reason I doesn’t support black business. You stick your own kind the most. You ought to be ashamed of yourself. But I guess you are used to it. SMH

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

I’m very happy with my experience with them text me about every day about their progress would use them again

My Experience - 0.0/5.0 -

Absolutely unsatisfied with the whole experience, My car literally looks like poor workmanship and a total disaster of the total outcome. Very disappointed in Precision Paint.

My Experience - 5.0/5.0 -

I appreciated the high communication from the beginning starting with Oceana and her knowledge about the repair process. Once everything was set up, Marquece was very personable in making sure I understood what to expect, estimated time of services, and how to track their progress. When your car is damaged you feel vulnerable and helpless but I didn’t feel this way with Precision Paint. My car was ready as promised and it was a smooth pick up process upon completion. I was very impressed with the detailing inside and out of my car not including the gorgeous paint job making my car look better than it did before the accident. I knew the customer service was A1 when I called about my battery dying a few days after pick up and Marquece himself assured me he would make right by Monday. Thank you for taking care of my car and giving me a peace of mind. I’ll will share the good news for anyone in need of auto body and paint services!

Likely to Recommend - 5.0/5.0 -

This shop was recommended to me and I would definitely recommend it to other.

Repair Quality - 4.0/5.0 -

The repair was completed in a timely manner but there was an error message on my dash when my vehicle was released. Also the paint had the tiniest bit of bubbling (not enough for me to complain to them about tho).

Customer Service - 5.0/5.0 -

Kenya and Oceana (sp) were overwhelmingly helpful. So friendly and knowledgeable.

My Experience - 5.0/5.0 -

car looked great .

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

I’m grateful for the service provided, and yes appreciative of THEIR ATTENTION to details. Thanks and you’ll always receive my recommendation to service others in need.

Customer Service - 4.5/5.0