Premier Coach Auto Collision

4.5 (660reviews)
90%
3053 Los Feliz Dr.,  Thousand Oaks,  CA  91362
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Shop AssistantSparkles

In operation 34 years.

Premier Coach is a certified, full-service collision repair facility committed to restoring vehicles to pre-accident condition with precision and manufacturer standards. Named the #1 BMW Collision Repair Facility in the Nation for 2025, we carry over 24 OEM brand certifications and employ I-CAR Gold Class trained technicians. Since 1994, we specialize in structural and frame repair, aluminum repair, ADAS calibration, dent repair, windshield replacement, and expert collision paint refinishing. We use advanced equipment and OEM repair procedures to ensure safety and quality on every repair. All workmanship is backed by a lifetime warranty for your peace of mind. We work with all major insurance carriers, provide full insurance claim assistance, help coordinate rental cars, and offer tow truck services for added convenience. From minor dents to major collision damage, Premier Coach delivers clear communication, timely repairs, and a smooth, worry-free experience from start to finish.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
BMW
I-Car
Lexus Authorized
Mercedes-Benz
Tesla

Reviews (660)

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Repair Quality

Had to remove grease from the inside of the car, not happy

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lack of communication, unkept promises, unnecessary delays and unwilling to assist or take any responsibility for the delays.

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They do great work, and have a nice & professional staff.

Repair Quality

First of all, I’m Tony (Nancy’s husband). Her name is listed first on our insurance, but the Tesla is my car. When I first saw my car driven up, it looked fantastic and brand new. However, then I noticed that it didn’t have my front license plate on it. As much as I would prefer to not have a front license plate, it’s required. I mentioned it to the guy who drove my car up, and he said he’d get it put on. Several minutes later he returned with my car minus the front plate. Then, I ended up speaking with Mike. He was very apologetic, but I was disappointed when he told me that they didn’t know where it was. He said that they would pay any costs related, and since I haven’t heard back from him I’ll most likely need a new license plate. I just hope that someone didn’t take my license plate to use illegally. And, that I don’t get stopped while driving without it.

Customer Service

Same reason, but if my license plate hadn’t been lost then it would be 10.

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Repair Quality

Extremely professional and top notch repair!

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Great service

Customer Service

Awesome team

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Even though the communication was horrendous, my car was flawless and I would still come back.

Repair Quality

Customer Service

Communication after I received all parts was pretty good, however when I was told to drop off my car for parts, they found additional damage and it took parts another month to arrive. During this period, I did not have a rental car and personally had to keep calling PC in order to receive an update.

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Definitely

Repair Quality

I feel like I’m driving a new car. The service was great. You kept me posted on the progress of repair weekly. Everyone in the office was gracious and accommodating. Mike was especially good at explaining what was going on with repairs. I hope he got the message of thanks I left him On his phone. I would definitely recommend Primiere Coach to my friends.

Customer Service

Everyone was gracious and accommodating.

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I did not expect perfection, but I was disappointed in the quality of the work.

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They went beyond expectations

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Lucas was very nice but 3 weeks to fix a scratched bumper is ridiculous.

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Great work

Repair Quality

Great job, wonderful, got in time before the holiday weekend. Made a huge difference for me. The car looks great

Customer Service

Returned Clean