Premier Coach Auto Collision

4.5 (660reviews)
90%
3053 Los Feliz Dr.,  Thousand Oaks,  CA  91362
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Shop AssistantSparkles

In operation 34 years.

Premier Coach is a certified, full-service collision repair facility committed to restoring vehicles to pre-accident condition with precision and manufacturer standards. Named the #1 BMW Collision Repair Facility in the Nation for 2025, we carry over 24 OEM brand certifications and employ I-CAR Gold Class trained technicians. Since 1994, we specialize in structural and frame repair, aluminum repair, ADAS calibration, dent repair, windshield replacement, and expert collision paint refinishing. We use advanced equipment and OEM repair procedures to ensure safety and quality on every repair. All workmanship is backed by a lifetime warranty for your peace of mind. We work with all major insurance carriers, provide full insurance claim assistance, help coordinate rental cars, and offer tow truck services for added convenience. From minor dents to major collision damage, Premier Coach delivers clear communication, timely repairs, and a smooth, worry-free experience from start to finish.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
BMW
I-Car
Lexus Authorized
Mercedes-Benz
Tesla

Reviews (660)

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Everything was great as far as the repair was concerned. However, during the estimate process, I mentioned to the inspector that I'd likely take my vehicle to a different shop for repair, and that I was there for the benefit of my USAA claim. The estimate came back surprisingly low, and I could find no other shop that would match that price. Subsequently, I returned to repair the vehicle at Premier, and miraculously, the repair estimate, and the amount billed to USAA, increased by 60%, putting the repair cost more in line with the other estimates I received. While the cost to me was the same (my deductible), USAA was charged more, and this bait-and-switch pricing had the effect of forcing me to use Premier, because by means of your relationship with USAA, you can increase the repair price after the fact. It may have been totally legitimate, and as I said, I'm very happy with the actual repair, but what happens gave me the impression that Premier dealt with both me and USAA dishonestly. For that reason, I would not likely return.

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Must assuredly

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Well done.

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Professional and good

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This rating would increase if the alignment and steering wheel issues are fixed in a timely manner

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The body work turned out good. No complaints. But the alignment is off now and the steering wheel shakes

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This shop was recommended to me by a mechanic friend and I would recommend it to others

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It looks great

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Lindsay was very professional and helpful

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I would give them a 11 or 12 if that were an option!

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