Priority Collision Center Norfolk
In operation 35 years.
Welcome to Norfolk Priority Collision Center! If you are in need of collision repair, you can trust our reliable and talented staff to get you back on the road. It's our job, and priority, to make your experience an easy one. At Priority Collision Center Norfolk, our talented auto body staff members have been trained to expertly answer any questions you may have, as well as any concerns. They are able to fix and repair any make or model, so if you don't have a Ford, don't worry! We will still repair your vehicle and make sure it's brought back to its pre-accident condition.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0 -
This was my first visit with the collision center. The purpose was primarily through my insurance.
Repair Quality - 5.0/5.0 -
The bumper looks brand new from a different Kia forte year. The repair shop was did a good job and fixing the vehicle and coordinating with my insurance.
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0 -
Thanks.
Repair Quality - 5.0/5.0 -
They did a great job repairing my vehicle.
Customer Service - 5.0/5.0 -
Satisfied.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Don't know it would take a little over a month to repair.q
Customer Service - 5.0/5.0 -
Very nice gentlemen. He listened to all my concerns. He assured me they would do their best.
My Experience - 5.0/5.0 -
Fast, well done, friendly
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
Why.. because I was given the car back with the tire light still on. When I dropped it off after the accident. I told them the light was on. He said they put air in the tire and the light was on because of the weather. In my opinion then air should have been out in tire until light went off. I am planning to bring car back to have them do whatever needs to be done to fix the situation. The actually body repair is fine. But I am now driving a car that I feel unsafe in .. because the tire light is still on. I have no real idea why it is on. The tire pressure has been checked but the light is still on . So what is wrong with the car that before the accident didn’t have a light on to now. ???
Customer Service - 3.5/5.0 -
I never got calls from them to see how the repairs were going. I had to call over the almost 3 weeks they had car. They were nice when we talked just didn’t keep in good touch
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks great
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Currently I am totally happy with the services I received thank you.
Likely to Recommend - 4.0/5.0 -
great
Repair Quality - 4.0/5.0 -
Great job guys thank you
Customer Service - 4.0/5.0 -
Great job a bit to long but good job thank you.
Returned Clean
My Experience - 5.0/5.0 -
We always got great service from this repair shop, and we requested it from the very first of our ordeal but the shop wasn't handling anymore of Progressive claims. We went with the shop Progressive chose and they weren't able to complete the repairs so that's when we went back to Allstate. Allstate jumped right on it and did what they could.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This location gives great service, I have never been disappointed in any work that you have done.
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
Noone is perfect
Likely to Recommend - 0.5/5.0 -
So unlikely that I am urging Geico to remove your shop from their preferred list.
Repair Quality - 3.5/5.0
Customer Service - 1.0/5.0
My Experience - 5.0/5.0 -
The car looks new! I was kept informed about its progress until the final 3/4 days. Mr. Bilyeu even suggested that I get a rental car, which was helpful. Thank you
Likely to Recommend - 2.0/5.0 -
I don't think ya'll would want me back either tbh
Repair Quality - 2.0/5.0 -
My initial quote for repair was 7 days, but by the time I got my car back in full working order was over a month's time. The only saving grace is that I know Dominick cared, and I think he was the only one. The systems in place here truly let him down and were devised seemingly to shut me up and make me go away. An incorrect part was ordered, installed, caused extra issues, and was attempted to be explained away as preexisting. It was up to me to push the issue, solve it, and suggest a solution, which is absurd to have to do the whole time being affronted with friction to actually solve the issue. beyond the issues with that, as I said, Dominick needs to be praised for his care and effort again, the issue was made right, and the work on the cosmetic repairs is quality as far as my untrained eye can tell. I don't think I'll ever be back unless the processes in place to track, obtain, and install parts are fixed to ensure that the customer is getting what is needed and paid for. In the end, you'll waste a lot of time and money on both ends dealing with me when neither of us had to if you just cared to check that you were installing the correct part, which again I appreciate that was gone through to actually solve the issue at hand.
Customer Service - 3.0/5.0 -
my calls were constantly not answered. Promises to reach out were not kept, and there were several attempts to not accept an issue and instead force things to happen that would place fault in my court when they were not. when I got a hold of people, they were generally courteous in dealing with my BS and frustration, however. Give your girl at the front desk a bonus and some flowers, she's great.
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
Long repair process
Likely to Recommend - 2.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very pleased with the repair on my truck.
Customer Service - 5.0/5.0 -
Very pleased with my repair!!
Returned Clean
Likely to Recommend - 5.0/5.0 -
WILL DEFINITELY RECOMMEND. EXCELLENT JOB DONE AND EXCELLENT CUSTOMER SERVICE. CAR WAS WELL TAKEN CRE OF.
Repair Quality - 5.0/5.0 -
MANY THANKS - AN EXCELLENT JOB DONE. DOMANIQUE GAVE EXCELLENT CUSTOMER SERVICE - HE KEPT ME UPDATED - HE WENT ABOVE AND BEYOND. HE GETS AN A+. KEEP UP THE GOOD WORK. EVERYTHING WENT SMOOTH AND WITHOUT ERROR. HE DESERVES A RAISE.
Customer Service - 5.0/5.0 -
VERY PLEASANT ATMOSPHERE. EXCELLENT CUSTOMER SERVICE.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
your a rip off company. you gave me an a bill for repairs and when I came to pick up my vehicle you increase the price without my authorization or notifying of a price change. I am still thinking about seeing you fro breeche of contract. your a shady company.
Customer Service - 0.5/5.0 -
Again your a scamming company