Priority Collision Center Norfolk
In operation 35 years.
Welcome to Norfolk Priority Collision Center! If you are in need of collision repair, you can trust our reliable and talented staff to get you back on the road. It's our job, and priority, to make your experience an easy one. At Priority Collision Center Norfolk, our talented auto body staff members have been trained to expertly answer any questions you may have, as well as any concerns. They are able to fix and repair any make or model, so if you don't have a Ford, don't worry! We will still repair your vehicle and make sure it's brought back to its pre-accident condition.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0 -
Customers should be taking care of not robbed of their money and time due to poorly managed location due to preventable gross negligence.
Repair Quality - 0.5/5.0 -
Just had my car serviced at Priority Collision 3600 N Military Highway. Regardless of the horrible experience and customer service. I had a dash camera stolen out my car. My girlfriend can attest to it being there on drop off. I reached out to them. Dominic said they have a hole in the fence and that someone broke in and there is nothing they can do. But there was no damage to my vehicle. So that means they did follow company policy and lock the vehicle up or they gave the robber the keys or it was an employee. None the less they said they are not liable because of the paper I signed. Which would be true in criminal court. Not in civil court. In civil court it's up to the judge to decide based on evidence and testimony. A paper saying ur not liable wont matter. You had custody of my vehicle and chose not to follow company policy and lock it up at night or an employee stole it. The burden of proof while be on Priority. Since like I said no one broke into the car. I know it was one of your employees. Plan and simple. I will be in Monday to file police report. Then go straight to Norfolk court house and file a civil suit for the cost of the camera court fees and cost of missing work for the day of court. I hate for it to come to this. But it's one thing to have horrible customer service. It's another to be allowing employees to be stealing customers property. You are a million dollar company. You have to do better. I'm pretty sure the Judge will rule in my favor. If not, maybe company will reach out to Norfolk location and it will help prevent them from stealing other customers property. Also I have reached out to geico to let them know about the issues and theft. Never in my life have I had a mechanic shop steal something out my vehicle. I also will be posting reviews on every Priority site across the board notating what happened at the Norfolk Location. It might seem like overboard. But someone has to stop them from stealing customers property. It's sad I have bought two cars from priority..... never again. Also I'm a priority member. What happened to this company. Truly sad. Update 11.2.23 Spoke to manager of location. He said it's common to have things stolen out of vehicles at his location and have catalytic converters cut off cars like it's no big deal. Instead of being remorseful of my situation. He told me his employees make to much to steal. I asked him how does he know for sure, can we check camera footage. He told me the security cameras don't even work. Also that his painter notated to him that there had been a homeless person trespassing on the lot inside the security fence. I told him this shows gross negligence on his part and that they are liable. So ....... you mean to tell me. This location has the worst reviews of all of priority. Has had multiple breakins and theft. Has a hole in their security fence. Let's people trespass next to customers property that is not locked up or secured while not in use (which is company policy). And has not fixed its security cameras. But I have to lose money because the manager isnt running the shop properly. This should have never happened. I wanted to blame the employees. But now looking at the gross negligence and poor over sight of the locations manager it all makes sense.
Customer Service - 0.5/5.0 -
Rude. But stems from poor manager who does care so why should the employees.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
The repairs were excellent.
Customer Service - 4.5/5.0 -
The repairs took longer than anticipated considering the very minor damage.
Likely to Recommend - 5.0/5.0 -
Great service
Repair Quality - 5.0/5.0 -
The staff were very helpful and just a pleasure to work with.
Customer Service - 5.0/5.0 -
Excellent
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
Handle was replaced but there's a rub mark on the door
Customer Service - 5.0/5.0 -
Dom was Informative and would contact me about the progress of repairs
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank so much! My SUV looks brand new. It was hard to be without my ride for a few weeks but it was totally worth it!
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
Inspection sticker missing from windshield. Interior panels dirty. Overspray on rear window.
Customer Service - 2.5/5.0
Likely to Recommend - 0.5/5.0 -
I wouldn’t recommend this place to anyone!
Repair Quality - 0.5/5.0 -
I am writing to express my dissatisfaction with the service received from your company. This has been the absolute worst experience I have ever had with body work . I hit a deer last month and went thru my insurance to get the necessary repairs. The estimator, Dominick, was terrible at communicating and repeatedly gave me false information. For weeks, I was waiting on fog lights for my car to be finished. When I asked if there was another vendor to order parts from in response to the delay, I was told by Dominick that “we can only order from where the insurance says”. I placed a call to my insurance only to learn that this is not true… the collision center can be approved to order elsewhere if there are major delays. Of note, I do not drive a Kia or Hyundai… I am notified at 5p on 10/19 that my car is ready (collision center closes at 530). I pay my deductible and receive my car only to note that my passenger side signal isn’t functioning and the washer fluid reservoir was replaced without putting washer fluid in. So much attention to detail… None of the staff bothered to inspect the vehicle with me. I then had to rush back before the place closed… Met by Dominick who brings my car to the back and does I don’t know what to it - only to be told that I have to come back the following day because all of the technicians left. Well duh! You release my car at 5p for a 530p close, there’s no time to correct anything. I asked if these things were checked and I learned that the functionality of my EXTERIOR lights where checked from the INTERIOR. This is a terrible way of doing business and it is clear that there is no quality control. I had to then amend my work schedule to return the following morning to have the necessary repairs completed. I will never patronize this business again and would never ever ever recommend this place to any individual with a functioning brain. I will never ever patronize this excuse of a business.
Customer Service - 0.5/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0 -
the hood and the. side were not even, they were not aligned
Customer Service - 1.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The car itself is fine. The communication with this place is horrible.
Customer Service - 0.5/5.0 -
Garbage customer service. No communication with the customer
Ready on Time?
No
My Experience - 5.0/5.0 -
Nioce
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Beautiful job that k you!!!
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Very little communication….had to get insurance person to call , never received return calls
Customer Service - 1.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was great thank you