Priority Collision Center Norfolk
In operation 35 years.
Welcome to Norfolk Priority Collision Center! If you are in need of collision repair, you can trust our reliable and talented staff to get you back on the road. It's our job, and priority, to make your experience an easy one. At Priority Collision Center Norfolk, our talented auto body staff members have been trained to expertly answer any questions you may have, as well as any concerns. They are able to fix and repair any make or model, so if you don't have a Ford, don't worry! We will still repair your vehicle and make sure it's brought back to its pre-accident condition.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very satisfied with your work
Customer Service - 5.0/5.0 -
I am very satisfied with your work
Likely to Recommend - 5.0/5.0 -
The Enterprise team members did an amazing job! The whole staff helped me through out the month, and we’re so kind.
Repair Quality - 5.0/5.0 -
They did an excellent job!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The people were friendly and helpful
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Repairs are not completed yet. Initial repairs weren't performed properly since it broke on the same day I was given the car back. I feel I should have been given the opportunity to keep the rental car. Instead, a temporary fix was done on my car. I am currently awaiting for the parts to come in. When I called on Friday, 9/29 to inquire of the status, I was told that that ETA for the part is the week of October 2nd , no specific date, just that week. I don't believe that is a satisfactory answer.
Customer Service - 1.0/5.0 -
I've had to make the initial call each time to inquire the status.
Likely to Recommend - 5.0/5.0
Customer Service - 5.0/5.0
Repair Quality - 1.5/5.0 -
When we dropped our car off for estimate and repairs, it was clean and detailed. Other than the bumper that needed replacing, it looked great. When we got it back, the outer finish was full of tree sap and tree droppings that stained the finish all over the car. There was grease on the door handles. A regular car wash didn’t even start to clean up the mess! We had to take it to a detailer to get the finish back to what it was when we brought it in to Priority Collision. It cost us $200 to clean the mess Priority Collision made. We won’t use them again for any repair work in the future.
Customer Service - 1.5/5.0 -
The person giving us back our car didn’t offer to try to clean up the mess they left us with. I have doubts they even put a new bumper on the car that they claim they did because the plastic under the bumper was the same marred up one that was on the car when we brought it in. Hmmmmm.
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 0.5/5.0 -
The customer service at this location is abysmal. I had to call at least 10 times to request updates. Every time I was forwarded to a line which always went to voicemail. Delays with any service are understandable. It was the lack of communication to provide any context or update. To the point that I would actively recommend against using this location to anyone I know. After 6 weeks of keeping the vehicle I had to show up in person to ask for status. The project manager was extremely helpful in explaining things in person and even stayed a few minutes late to allow me to pick up the vehicle.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
One piece of trim could be replaced because it's not made anymore.
Customer Service - 4.5/5.0 -
Otherwise very satisfied
Likely to Recommend - 2.5/5.0 -
So far there is no problem with the repair..I just feel like it took way too long even tho I had a rental car
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I would recommend a trained monkey over this shop. And, most probably, an untrained one as well.
Repair Quality - 0.5/5.0 -
This shop caused hundreds of dollars of damage to my vehicle. Took 74 days to complete basic repairs, and tried to pass off uncompleted repairs multiple times. If you ever have to work with this shop take the time to make sure that you check everything Mike the shop manager, and Dominick the technician sign off on, as they will absolutely cut as many corners as possible
Customer Service - 0.5/5.0 -
Messina, the primary front desk attendant will completely ignore phone calls and will make no secret of it. Trying to get updates is impossible, and the technicians will flat out lie to you
Likely to Recommend - 2.0/5.0 -
Sadly. Work was of poor quality. Paint was bubbled and stripes were not adhered all the way.
Repair Quality - 2.0/5.0 -
Repair not completed. Still not finished and no return calls from Dominick at the body shop. Next stop will be to call Priority.
Customer Service - 2.0/5.0 -
Repairs were not completed. Dominick promised the corrections would be done but does not return my calls.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
Wrong light was installed for flashers, had to return to collision center, and rear bumper step was loose and ready to fall off, requiring another return when part arrived. Otherwise, the other work seems to be completed well.
Customer Service - 4.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
After all the repairs, the car looks fine
Customer Service - 5.0/5.0 -
After all the repairs, the car looks fine
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The process in place from inspecting the vehicle to the vehicle getting repaired was a smooth process. I am very satisfied. Thank you.
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
U guys don’t communicate with the customer and when u do is all lies, and then u bring my car that I been waiting for 45 days with a damage door that happens when the car was in your possession I can keep going but I will not recommend you guys EVER after this bad experience