Priority Collision Center Norfolk
In operation 35 years.
Welcome to Norfolk Priority Collision Center! If you are in need of collision repair, you can trust our reliable and talented staff to get you back on the road. It's our job, and priority, to make your experience an easy one. At Priority Collision Center Norfolk, our talented auto body staff members have been trained to expertly answer any questions you may have, as well as any concerns. They are able to fix and repair any make or model, so if you don't have a Ford, don't worry! We will still repair your vehicle and make sure it's brought back to its pre-accident condition.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0 -
Due to the service received. I contacted my insurance company and put in a complaint and out of res no one has made an attempt to contact me about it for the inconvenience that it is going to cause me due to the fact I have to bring my vehicle back up there
Repair Quality - 0.5/5.0 -
Didn't keep me informed, damaged my vehicle and didn't informed me nor made note of it and put a used damaged door on my car and didn't even informed the insurance company.
Customer Service - 0.5/5.0 -
Damage vehicle door and didn't make it known.
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
The repairs to the fender looks immaculate! My vehicle came back with ants inside for 10 day, I have a broken cover for in the passenger side interior door, tape residue on passenger door front window and I have wind noise coming from that door @ 45mph which was not there before.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0 -
The new bumper looks good and the color match is good. See additional comments on additional work question.
Customer Service - 3.5/5.0 -
Multiple times the phone was not answered when I called. Multiple times when I left a message, I was not called back. Several times when I did speak with someone they could not answer my questions regarding an update on the status of my vehicle. The only person I ever spoke to that was helpful was Kodie. She was very personable, efficient with the paperwork, answered all my questions, got me updates and followed up with me.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Broken power charger
Repair Quality - 4.0/5.0 -
Power charger stopped working
Customer Service - 5.0/5.0 -
Did not call about broken part. My bad
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
The service was great. I also like the coffee ☕. It was good. I would like to stop by just for a cup.
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 1.0/5.0 -
I’m disappointed that the new front headlight doesn’t sit flush against the fender and that there is a gap between the light and body of the car. Is it worth a second look?
Customer Service - 5.0/5.0 -
The front office staff was very helpful. I’m just disappointed in the work done on the car.
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 1.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 0.5/5.0 -
If I could put zero I would. But I guess I’ll refer it to a friend I hate.
Repair Quality - 0.5/5.0 -
Yall do not want to hear from me. Yall need to close that mf down as a matter of a fact. I
Customer Service - 0.5/5.0 -
Trash.
Ready on Time?
No
Likely to Recommend - 5.0/5.0 -
I will recommend with no hesitation
Repair Quality - 5.0/5.0 -
Alex was very professional. He really delivers and keeps his promise. I will certainly come back. Alex you are a great. Thank you.
Customer Service - 5.0/5.0 -
Amazing work, I’m pleased.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work and everyone was friendly, thank you very much.
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great repair, friendly helpful staff