Priority Collision Center Norfolk
In operation 35 years.
Welcome to Norfolk Priority Collision Center! If you are in need of collision repair, you can trust our reliable and talented staff to get you back on the road. It's our job, and priority, to make your experience an easy one. At Priority Collision Center Norfolk, our talented auto body staff members have been trained to expertly answer any questions you may have, as well as any concerns. They are able to fix and repair any make or model, so if you don't have a Ford, don't worry! We will still repair your vehicle and make sure it's brought back to its pre-accident condition.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I appreciate the professional aptitude and always keeping me informed. Super Also I did picked the vehicle on Friday 17 May, not today Monday 20 May 2024
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I appreciate the fact that the truck interior was cleaned prior to me picking it up. I was under the impression I would need to clean it afterwards. That was not the case and I greatly appreciate that.
My Experience - 5.0/5.0 -
The reception ladies, and Dominic were friendly, courteous, ALWAYS smiling, welcoming, and very PROFESSIONAL !!! I was extremely satisfied with the body repairs on my Denali ... My vehicle looked showroom NEW !!! Thank You Priority Collision Center Norfolk !!!
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I tell all my friends and family
Repair Quality - 5.0/5.0 -
I have been doing business with you guys for a few years now and I have been totally impressed with your company's work and efficiency. And also you guys communicate very well with the customer and I love that as well. You guys are the best. I tell all my friends about you too. Priority Collision is awesome.
Customer Service - 5.0/5.0 -
Again you guys are great
Likely to Recommend - 2.5/5.0 -
Work looked good but took twice the time originally planned. If in a hurry I would not choose this shop again
Repair Quality - 3.5/5.0 -
Took a long time due to parts not fitting. Rental was not covered during the whole time in shop
Customer Service - 4.5/5.0 -
Communicated well
Likely to Recommend - 2.5/5.0 -
Because of the front panel I would be hesitant
Repair Quality - 1.5/5.0 -
There is an area on the front panel that is not appear properly repaired
Customer Service - 3.5/5.0 -
Except that I am waiting to hear back from them after I left a message about the front panel
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
They did a great job
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service and friendly staff, both administrative and technical
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The repairs was excellent. However, updates on the repair status was lacking. The car was dropped off on Mar 19th. I never asked if we get updates on the repair status, but we assumed that a weekly status would be warranted if the car was still there. On Mar 27th, we hadn't received and update on the repair status, so we called to get a status. Another week passed and we called again on Apr 2nd. We then got a called back later on the 2nd to inform us the car was ready. Once again, the repairs was excellent. Your personnel were nice and friendly. We would've just liked a better response on how we were updated on the repair status since the car was there foe two weeks and we had to call for the status of the repair.
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
I was really pleased with the quick and professional job they did, plus, they cleaned my car!!! 😔
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service! They were very welcoming and informative!