Priority Collision Center Norfolk
In operation 35 years.
Welcome to Norfolk Priority Collision Center! If you are in need of collision repair, you can trust our reliable and talented staff to get you back on the road. It's our job, and priority, to make your experience an easy one. At Priority Collision Center Norfolk, our talented auto body staff members have been trained to expertly answer any questions you may have, as well as any concerns. They are able to fix and repair any make or model, so if you don't have a Ford, don't worry! We will still repair your vehicle and make sure it's brought back to its pre-accident condition.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good communication and quality workmanship. Highly recommend.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
My vehicle was repaired to just like new condition outside and inside.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent service! 5 stars all around!!!!
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing communication John was very helpful and very nice was even able to get my new speaker and taillights installed while they were working on the body damage great place great people the people at the front desk very friendly and respectful nothing but smiles and nice helpful people here.
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I had to call constantly to get any status updates. It took a month to get the repairs done. Even still, my trunk does not shut properly anymore and was also annotated by the Geico agent for repair (as well as has a lip raised above the rest letting moisture in the trunk. I had to go to the shop to find out anything most of the time. I had to accept as it was since I needed to ship my car to my next duty station.
Customer Service - 0.5/5.0 -
See previous. Extemely unresponsive, poor status updates and non-existent, like pulling teeth to get any information.
My Experience - 5.0/5.0 -
Priority Collision showed great concern that the repair to my truck was done completely and correctly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Made my car look like nothing ever happened to it. Best work I’ve ever seen…
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Was able to get car in the same day I filed my insurance claim and got it back about a week later. A quick solution to an unexpected problem.
Customer Service - 5.0/5.0 -
Quick and easy. Enough said
My Experience - 0.0/5.0 -
You cannot. My vehicle was returned not repaired with the engine light on..I will not recommend anyone
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
They didn't fix by vehicle! When I got it back the engine light was on and it still was cracking when I opens my door. They had my van for a month. I sent the van back and they still have it. Never again
Customer Service - 0.5/5.0 -
They don't communicate and rarely call you back
Likely to Recommend - 0.5/5.0 -
This body shop has cost me stress, money, time, I would not recommend to anyone people that work there are completely ignorant to anything that is going on.
Repair Quality - 0.5/5.0 -
I dropped my 2015 f150 to be repaired on October 10. After their system sending us updates stating my truck was ready for pick up. Insurance company called and told me to go the body shop. The truck was still completely disassembled and that no further work was done to it. The body shop stated they could not repair the damage to the vehicle. Andrew from the collision center said to leave the truck there I told him if it needed to be moved then let me know. He called the insurance and told them that I abandoned my vehicle. Not only did priority collision give me back a disassembled truck after stating it was finished and ready for pickup they did not give me back the missing panels from my truck. They caused further damage to panels that were not getting repaired. When I call up there I get hung up on by the receptionist there is no manager ever available to talk to. I will never use any priority facility ever again I will not recommend and priority facility to anyone.
Customer Service - 0.5/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0 -
Dents were fixed and vehicle painted very well; you’d never know there had been any damage.
Customer Service - 2.0/5.0 -
No one ever contacted me to let me know my vehicle would take an extra week to be repaired due to a parts issue, and I wasn’t able to get a hold of a live person until my 3rd phone call (spread out o er 5 days), and my two voicemail messages were never returned.
Likely to Recommend - 5.0/5.0 -
Still liked the overall experience. As an insurance agent I will still continue to refer my customers to you
Repair Quality - 4.0/5.0 -
Door takes more strength to close completely. Wiper fluid tank which was reported as issue is still not working properly
Customer Service - 5.0/5.0 -
Very friendly whenever I called
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The people there said the problem for which my car was recalled was fixed. I accept that they are telling the truth!