Pro Collision Center

4.7 (2,672reviews)
97%
12403 James Madison Hwy,  Orange,  VA  22960

In operation 33 years, 15 years at this location.

Pro Collision Center is an auto body repair shop where our goal is to repair your vehicle to pre-accident condition. We offer a life-time warranty on all our repairs. We also offer the convenience of 24 hour towing. We work with all insurance companies and endeavor to keep our customers updated by whatever method is convenient to them, and as frequently as possible. If you have special needs, please let us know up front, as we would love to try to accommodate them. Our goal is to get all 10s when you fill out our survey after the repair. Looking forward to serving you!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Ford
GM
I-Car

Reviews (2,672)

My Experience

I’m very satisfied with there work on my car .

My Experience

This is the 2nd time in a row that on the day I've had to pick up the car, there has been debris in the paint that has led me to not be able to pick up my car. Furthermore, I brought up an issue where clear has flaked off from the last time they worked on it, and was told that it has to have been hit by a car door, despite the paint underneath being undamaged in anyway. It seems that corners have been cut in quality and no one is checking the work after it has been done. Personally, I think USAA needs to rethink its use of Pro Collison and standing by it work. I can understand that people make mistakes, but twice in a row handing me q car with debris in the paint, and a poor argument for the clear that flaked off from a previous repair shows me that Pro Collison isn't what it once was. I am undecided on whether or not to report these issues with USAA because of the good experiences in the past, but I also think it is unacceptable how the car has been attempted to be handed off to me the last 2 times and the fact that they rent guaranteeing their work from 3 months ago that wasn't correct in the first place.

My Experience

Great job. Looks like new and done on schedule. Thanks to all involved!!!

Likely to Recommend

Repair Quality

Customer Service

My Experience

Pro Collision did a great job on fixing the car body. They also helped me by handling the Honda car inspection. Very grateful.

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Great repair. Jeep is good as new!

Customer Service

Friendly and informative

My Experience

My Experience

Damage still visible

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Repair Quality

Customer Service

Returned Clean

My Experience

They didn't repair what they supposedly told me they were going to repair, and the brake system is failing. The car rolls to one side when I brake. I'm disappointed with how they left my car.

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My Experience

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I like their work, but I think they over charge.

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My Experience

Just one small thing, It’s just still glass inside my seatbelt in the backseat which prevents me from using the seatbelt

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My Experience

The whole experience was exceptional

Likely to Recommend

Folks were nice and except for the confusion about the ready date, it was a pleasant & professional experience. Again, The confusion may have been on my part.

Repair Quality

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My Experience

Pro Collision Center was incredible. I was updated throughout the process via text, they were incredibly quick, and the repair was top notch. I couldn’t be happier

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My Experience

Sat job on the repairs. Great job

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Yes I would recommend

Customer Service

Real good

Returned Clean

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Repair Quality

Beautiful job, looks even better than I expected. If it was mostly used parts, I sure can't tell.

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