Quality Collision - Dallas

4.9 (805reviews)
97%
3169 State Route 309,  Dallas,  PA  18612
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Shop AssistantSparkles

In operation 37 years, 30 years at this location.

Quality Collision Powered by VIVE at Dallas is proud to serve customers throughout Luzerne County for over 35 years. Our team of highly trained professionals, from friendly customer care associates to knowledgeable estimators, are here to assist you every step of the way. Our technicians undergo continuous training to ensure your vehicle is always repaired properly. Being people-first, your safety and satisfaction are our top priority.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (805)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The frequent and proactive communication via text updates throughout the repair process was a standout highlight, keeping customers informed at every stage. Timeliness was largely commended, with several vehicles completed ahead of schedule. Staff friendliness, professionalism, and courtesy were repeatedly celebrated. A few customers noted areas for improvement directly in their feedback, including occasional delays, incomplete repairs requiring return visits, and inconsistent communication in isolated cases, but these were far outweighed by the overwhelmingly positive experiences shared.
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"... start to finish. The price was very reasonable and the work was absolutely spot on. The time table for repair was above and beyond and ..." Read more
"The repairs done to my Kia were seamless. You cant even tell there was damage prior. They also took the time to detail my car. Im honestly ..." Read more
"... Collision! They were so professional and timely. Work was perfect and they managed to save me some money. Car came back in better condition than when it went ..." Read more
"... efficient. All staff were very courteous and helpful. The repair work was amazing. Hats off to all of you! I will recommend you to others." Read more
"... from start to finish. I would highly recommend them. The put the word customer back in customer service" Read more
"Once again, beautiful work done a week ahead of schedule. Thank you"
"... informed of the progress of my repair at each step. The work was completed professionally and timely. The estimate of cost was accurate. My car was returned ..." Read more
"It took twice as long as they said it would take to get my car back."
"The car repairs appear perfectly done and completed sooner than expected, and the car was in pristine condition when I picked it up. Scheduling was easy; communication ..." Read more
"Very happy with repair completed. Looks great and only look 3 days. Thanks for the quick turnaround."
"I liked that they kept me informed via text messages about the progress of my car, and they were efficient and did great ..." Read more
"Very good communication regarding progress of the repair. Everyone I dealt with was personable and knowledgeable. ..." Read more
"Customer service was superb! I was kept informed each step of the process. I would highly recommend."
"Below average communication. Only after I called did it become good communication."
"Great communication great quality work."

My Experience

My Experience

Looks band new great job!

My Experience

Car repair was completed on schedule

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Great communication, great work, and done early

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

got my repairs done. it looks good. no set backs.

Customer Service

communication was good and the right questions were asked related to after market accessories.

Returned Clean

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Repair Quality

Customer Service

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Love ❤️ the quality of work

Repair Quality

Very good job! I wouldn’t go anywhere else! Renee was so helpful and kept me posted along the way to completing my car! Keep up the great work! - Rebekah McNulty

Customer Service

Wonderful keep up the good work

Returned Clean

My Experience

Jason. Went above and beyond My car looks beautiful

Likely to Recommend

Repair Quality

The GM at the location went above and beyond. Unfortunately my insurance company did not relay the proper information. I was told to call the Kingston PA location. I left several messages there and did not receive a response and they did not forward the messages to the Dallas PA office. It delayed my repairs for weeks

Customer Service

Returned Clean

My Experience

Everyone is a delight to work with and I felt so comfortable and confident in their abilities. They even stayed over a bit so I could get my car this evening instead of in the morning. My car looks brand in and out. Very satisfied in the quality of workmanship. Thanks everyone!

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Customer Service

Returned Clean

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Customer Service

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Returned Clean

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Returned Clean

My Experience

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Customer Service

My Experience

Wonderful job thank you

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Great service!

Customer Service

Returned Clean

My Experience

The work was excellent as always. I have dealt with you guys before and have always had excellent service and results. Thank you for helping me with this repair.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

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Repair Quality

Customer Service

So far no trouble