Quantrell Collision and Repair
In operation 59 years, 4 years at this location.
Quantrell Collsion Repair is a family owned auto repair business. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners. Our products are Subaru, Volvo, Cadillac and GM. However we specialize in all makes and models. Our team holds I-CAR Gold certification status as well as continuing education through GM and are committed to providing superior service.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They were very nice with the estimate process and honest about repairs. They set very realistic expectations. I appreciated the updates and great care
Likely to Recommend - 3.5/5.0
Repair Quality - 0.5/5.0 -
No comment
Customer Service - 1.0/5.0 -
It’s was extremely hard to communicate with anyone along with things on my car that were supposed to be fix that didn’t if I was to switch insurance company’s I would never consider liberty mutual this has been the worse experience for me and I’ve worked in customer services for years and I’ve never gave some of the customer service I received. Very rude and unprofessional.
Likely to Recommend - 4.5/5.0 -
They do great work. Some of their constraints is not their fault. I think some of their receptionists could be more pleasant.
Repair Quality - 5.0/5.0 -
Though it took a while to get my car back they did great work
Customer Service - 4.5/5.0 -
Most were very helpful and professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Did a great job
Customer Service - 5.0/5.0 -
Great job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I am satisfied with the work Quantrell did on our car. I have used them before and, if needed, will go to them again for repair work.
Likely to Recommend - 3.0/5.0 -
They did good work just a little slump
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Upon receiving my car back after 3 months the bumper had some scratches on it and looked like it was forced on. I did notify Spencer before I left they had to keep the car. I waited for sm update the next day and didn’t receive one until I called. When I called they informed me that I could pick the car up, I asked if they drive the car and they said yes. While driving home from Lexington to Mattson Illinois, I started hearing wind and it sounded like something was either loose or scraping my car when I was driving. Unfortunately I was halfway home and my husband looked at it and noticed that the technician did not secure all pieces that were installed. I had to call Allstate to inform them of the issue and unfortunately I cannot drive my car due to the condition of the repair. So again I am still without a vehicle and this is unfortunate due to a technician not completing the repair properly.
Customer Service - 3.5/5.0 -
Unfortunately, there was miscommunication I think it was due to the automated system of the status of repairs.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
Amazing service all the way around. The staff was always polite, informative and helpful. Especially Chelsea J. She's a rockstar! Our truck got finished ahead of schedule too, which we were extremely thankful for. 10/10 recommend everyone over at Quantrell.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job
Customer Service - 5.0/5.0 -
Good place,nice people
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
It was only suppose to take 3 days for my repairs but they ran into a problem and it took almost 2 weeks. It would have been nice for someone to have reached out to me to let me know that it was going to take longer that originally thought it would.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Friendly, professional, easy to work with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Done an excellent job fixing it.
Customer Service - 5.0/5.0 -
Everyone was very nice.
Returned Clean
My Experience - 5.0/5.0 -
I appreciated how Spencer spent time explaining things to me and keeping me somewhat updated. The warranty says that Quantrell stands behind their work.
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
The actual workmanship was excellent. The front office receptionist was not very welcoming..
Customer Service - 3.5/5.0 -
Everyone, except the receptionist, was responsive and helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quantrell did a great job fixing my Jeep Grand Cherokee. My adjuster is who i am not Happy with.
Customer Service - 5.0/5.0 -
Everyone was Great and very nice to work with.