Quantrell Collision and Repair
In operation 59 years, 4 years at this location.
Quantrell Collsion Repair is a family owned auto repair business. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners. Our products are Subaru, Volvo, Cadillac and GM. However we specialize in all makes and models. Our team holds I-CAR Gold certification status as well as continuing education through GM and are committed to providing superior service.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0 -
The two quarter-sized scrapes were fixed and painted well. However, I was very disappointed in the way the repair was handled. I waited two months for an appointment, which I could understand since my car was drivable. I took it in on a Monday, and they said it might take as long as Friday. I called on Friday, and they had not even started. The representative said it would be Tuesday. I called on Tuesday, and they said it would be ready by Wednesday at 10 am. I told them I couldn’t get a ride there until 2. I called at 1:45 to tell them I was on my way, and they said it would be 3. I don’t mind to wait, but I would like to be told the truth. They kept my car for an entire week without working on it. This is the third car I’ve bought from Quantrell, and I’ve been very happy with the sales and service departments. The collision department, however, is very inefficient.
Customer Service - 0.5/5.0 -
See previous comments
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
My Experience - 0.0/5.0 -
A week late and no one returned my callback- work was fine but customer service is nonexistent
Likely to Recommend - 1.0/5.0 -
I would say no pride went into the repair of my vehicle. I wanted this car for over a decade and worked hard towards it and was patient until I could buy it. I paid cash for it, and was so proud of my vehicle and because of the carelessness of a random person on the road not trying down what they were hauling I had to get repairs done. They know how much this vehicle costs, and I mentioned I wanted one since I was in high school and worked hard to get it. I would say they did not care. It looked like they did not even wash the car before their first attempt to give it back to me. Once I pointed out issues they did some. I still spent a few hours over the weekend cleaning it up.
Repair Quality - 3.0/5.0 -
While inspecting the repair, I pointed out one piece of trim was not replaced that was supposed to and they damaged the front logo and scratched up my two front wheels. He told me I could take it or leave it and they would address the trim piece and logo that day and I could most likely pick it up later and he would call me to let me know if it was ready or if it would take another day. I called towards the end of the day because I did not receive a call and then was told it was ready, minus the wheels because they would have to contact the dealer about those. I have not heard about that yet. The paint job is not the best. I found two spots near the wheels that are missing some paint, and there is some spots where some containment made it into the paint making the finish not smooth.
Customer Service - 0.5/5.0 -
I called one day asking for an ETA on the 5th day the vehicle had been there. The person who answered said she would call me back. She never did. I tried the next day, same thing happened. Upon the third time I called, which was also the third day, I only made one call a day trying to get an ETA, she said the vehicle was at the dealership and getting an alignment. I mentioned that I receive text updates when the vehicle is at the dealership and that the alignment was complete and asked if that meant the entire repair was complete. She said "well we can't do anything until the dealership contacts us" and then hung up.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
nobody went over the work or showed me to car. was instruct ti find i bty following the tree line.receptionidt made me felt like I was a bother the staff was not prepared for my visit. my crepair was classified as self psy. i ended up contacting aplstate to get the balll rolling. hopefully my experience was the exception not the norm
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The only issue I found was the Tire air pressure was not set to the manufacturer's recommended settings.
Customer Service - 4.0/5.0 -
Quantrell Collision needs to improve on updating the customer on the progress of the repairs. For example, the repair completion date what 7/21/2023 but I received no communication it would not be ready until I called are inquired if the car would be ready. When calling for information on the car repair, the desk person was very short and did not seem to be willing to find out the status of the car repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Beat another repair service quote by about $1500.00. Great job on repairs to my Tahoe. Thank you!
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
All my contacts with Quantrell weee very positive and worked together so that every is working beautifully. Naomi
Likely to Recommend - 5.0/5.0 -
the service was good and the communication was also good.
Repair Quality - 5.0/5.0 -
completely satisfied. thank you for all your support Naomi
Customer Service - 5.0/5.0 -
Very satisfied with both Liberty Mutual and Quantrell. Thank you all. Naomi
My Experience - 5.0/5.0 -
The repair completed on my XC 90 looks wonderful. Thank you for a job well done.
Likely to Recommend - 5.0/5.0 -
Wonderful work. Very talented repairmen.
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looks great and they even washed it which I didn't expect.
Customer Service - 5.0/5.0 -
Everyone was professional and pleasant to deal with and all my questions were answered.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Delightful staff, top quality work, excellent results. Thank you.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent
Customer Service - 5.0/5.0 -
Did a great job, excellent communication
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair was done with top notch quality. Also done in a lot less time than estimated, which was a great surprise.
Customer Service - 5.0/5.0 -
Everyone was extremely helpful!