Quest Collision

4.8 (632reviews)
98%
8607 Hilltop Drive,  Ooltewah,  TN  37363

In operation 22 years, 14 years at this location.

Locally Owned Business with Hardworking Honest people. We value our customer's and the work we do. We will take all insurance or Customer pay job nothing to be or to small always willing to help.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Check
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (632)

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Repair Quality

Customer Service

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I will pass along the great work y'all do on your customers vehicles.

Repair Quality

A great job was done on my car. I'm glad I found Quest and I'll pass the good word around. I will definitely use Quest again. Thank you.

Customer Service

Everyone I encountered was very nice and professional.

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Repair Quality

Very nice work!

Customer Service

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Customer Service

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Repair Quality

We were able to get an appointment quickly and the work was done quickly and it looks great. They said 2-3 weeks and it was 2.

Customer Service

Only issue was I had to call to get updates but the process was easy and they handled the insurance company.

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Repair Quality

There was a dent in the front passenger door.

Customer Service

Very helpful and agreed to fix the dent at their expense.

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Repair Quality

Customer Service

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Repair Quality

Great repair job!! Only negative is the I have parts left in my back seat. That were not put back on . I believe they rubber black fender / wheel area strips, that go just above the tires on both sides. I think it is held on by screws.

Customer Service

Great

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Repair Quality

They was a small bit of red overspray on the side of my white vehicle probably from a repair being made to another vehicle close to it.

Customer Service

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Customer Service

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Very satisfied.

Repair Quality

Customer Service

Everyone was nice

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Repair Quality

Nice job!! Nice people very friendly and professional!

Customer Service

Great job

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Great work!

Repair Quality

Couldn’t tell there was any previous damage. Looks great!

Customer Service

Friendly staff

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Repair Quality

Since they were already fixing the front door on my car I asked the estimator to fix a couple of small door dings and the guy said it would be no problem because they just needed popped out.I also wanted some small scratches on my rear bumper buffed and painted. My estimate was around $850 and didn’t include the door dings so I called them to see why and I was told that the door was already on my insurance estimate. Which I don’t know exactly what they were doing but it had to remove the door panel, repair it, paint it, and put it back. It even included replacing the door handle which is about an inch from the small ding. When I picked up the car the dings weren’t fixed. I called and told them right away and said I would bring it back asap. When I returned they said it wasn’t on my estimate but they would give me a quote. Are you kidding me. They just got $9,000 to fix my car, took the door off and fixed a scratch and replaced the door handle, painted it, and left the dings. I will never recommend using them. The guy who wasn’t the original estimator, who I talked to who said they were going to fix the dings, was very rude to me. Acting like it wasn’t on the estimate so my own fault. I told him I called and asked about it and I also saw that they were fixing the door. It was not detailed on what they were doing with the door so I took the guys word they were fixing it completely. Big mistake! I am completely annoyed because all I see every time I get in my car are those little dings they didn’t fix. Gayle O’Brien

Customer Service

The secretary and first estimator were very nice. The second estimator was rude and not understanding or helpful at all. He even said he would check with his boss on the situation but he never called me back so I guess he was just trying to appease me so I would leave.

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Very much would

Repair Quality

Everything went great from start to finish.

Customer Service

Customer service was great

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Repair Quality

We have used them twice and have done excellent work.

Customer Service

They are friendly and explain the work thoroughly.

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Likely to Recommend

Repair Quality

Car looks great

Customer Service

Helped with rental company and all