Quest Collision
In operation 22 years, 14 years at this location.
Locally Owned Business with Hardworking Honest people. We value our customer's and the work we do. We will take all insurance or Customer pay job nothing to be or to small always willing to help.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- Check
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great paint job, car was fixed in just one week
Customer Service - 5.0/5.0 -
Carla and staff are great
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Took my car in on 4/10/23 and kept it until 5/5 at 5PM. Repairs are still not complete because they have not received a replacement chrome piece for back bumper.
Customer Service - 4.5/5.0 -
All the personnel I dealt with were very professional and pleasant. I am sure that is very trying when they have to tell someone every other day they still can’t return their car.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly and courteous staff. Repair estimate accurate. Car is fixed and remains fixed. Car was very clean when picked up.
Customer Service - 5.0/5.0 -
As stated earlier
Returned Clean
Likely to Recommend - 0.5/5.0 -
I will not recommend this shop to anyone.
Repair Quality - 2.0/5.0 -
I gave Quest a 4 because. There is plastic underneath and bumper is scratched up and there are scratches on the door and door handle. I did not complain because my car was there from 3/13/2023-4/24/2023. I can't afford to rent another car because the insurance paid for 1500 of it and Quest went over the time and i had to pay around 500 of the rental. I am not happy with my car after is was supposed to be fixed.
Customer Service - 0.5/5.0 -
I am not happy with my car and I understand because I had to wait for checked and detailed and handwashed. I assumed everything would be fixed.
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0 -
The quality of service was good. I would say it is what you would expect. The damage was fixed. The communication throughout was lacking. Three days after filing my paperwork giving permission for the work to begin, my insurance company called saying they still hadn’t received anything. I called Quest Collision and they said they were waiting on a “verbal confirmation” from me to begin. Which seems like a kind way of saying they forgot to file a paper since I had signed a paper agreeing to begin the work. I received no updates on the progress of our car without calling and requesting it. When I would call, there were no straight forward answers. It was always, “I don’t know”. Then, when the work took longer than expected it would have been nice to receive a call relaying that instead of radio silence. Communication plays a MAJOR factor in the likeliness of recommending a business to a friend. Poor communication creates a lack of trust that the work is being done and that we aren’t just being forgotten about. Combining the lack of communication we received with the service being good but not great, I would not recommend Quest Collision to a friend. It was a decent experience, but we will go somewhere else next time.
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was great from scheduling a consultation to picking up our vehicle when it was ready. The repair was done extremely well and in a timely manner, and all staff were friendly and helpful.
Customer Service - 5.0/5.0 -
All staff were very friendly and helpful, making sure we had everything we needed and going above and beyond to provide exceptional service.
Returned Clean
Likely to Recommend - 0.5/5.0 -
I would recommend to close the shop
Repair Quality - 0.5/5.0 -
They told me it was taking a week to fix it and took a month and 2 weeks,,,, then they told me where waving my deductible and they didn’t,,, to many lies,, communication was 0 from quest,,,
Customer Service - 0.5/5.0 -
No communication,,, from them
Likely to Recommend - 2.0/5.0
Repair Quality - 1.5/5.0 -
I am pleased with the outcome but not pleased with the lack of communication. For almost 2 months I had to call them to check on my car. Multiple times I was told they would call me back and they never did.
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
Took too long. Did not touch up scratches. Did not clean up car. Does not return calls or messages
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
If they use State Farm insurance or if they can wait a while for the job, I would definitely recommend!
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Not at all
Repair Quality - 1.5/5.0 -
The best thing I can say, is at least we got the car back. And at least it's mostly whole. As far as everything else? Yeah. The customer service was awful. Never got a call back when we were told we would. Kept getting different answers on when the would be ready. At one point we were told it was ready to be painted. Then we called back (when we never received a call back) and we told it was in line to be looked at and nowhere near ready to be painted. It's like no one there talks to eachother. Called multiple times to try to get status updates with promises to call back. Never got one. Took us to call and try to get updates and still no one could get it right or tell us anything (or would tell us something wrong). It took us calling our insurance company and getting them to talk to someone before we got any movement. And magically the vehicle was ready. When we finally did get it back, it obviously didn't pass a quality review. Despite the damage to the back end, didn't even check all the lights were working. Apparently the rear passenger braking light wasn't repaired. All in all it was a horrible experience and we are never using the place again ever.
Customer Service - 0.5/5.0 -
See previous comment on customer service. No one seems to talk to eachother. Multiple people said different things. Would never receive call back when told we would. Horrible.