Quest Collision

4.8 (630reviews)
98%
8607 Hilltop Drive,  Ooltewah,  TN  37363

In operation 22 years, 14 years at this location.

Locally Owned Business with Hardworking Honest people. We value our customer's and the work we do. We will take all insurance or Customer pay job nothing to be or to small always willing to help.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Check
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (630)

Likely to Recommend

Repair Quality

David, and the young lady up front were very nice to deal with. I did meet the owner Gene , very nice guy. The quality of the repairs were completed perfectly. So we are very pleased with the experience.

Customer Service

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Repair Quality

On time Good customer support-Carla Work looks great Easy to work with-David

Customer Service

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Repair Quality

Great customer service. The repair looks great.

Customer Service

Great customer service

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Repair Quality

The repair was done as expected, we are satisfied and grateful with Quest Collision .

Customer Service

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Repair Quality

They did an excellent job on my vehicle. The only thing I would add is there communication could be a little better. It took a while for them to get my part in but they didn't communicate that to me. I've made several phone calls and didn't receive any return call. Overall their work was excellent and I would use them again

Customer Service

Communication and returning my phone call in the beginning was sketchy. I would call and leave a message and no one would call me back

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Repair Quality

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Repair Quality

Thank u all so much

Customer Service

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Likely to Recommend

More likely than not, yes I would.

Repair Quality

Overall, I was pleased. The body work was incredibly good. Paint was not as flawless as I would have expected, but acceptable. Minor quality control issues, but again, all acceptable. Followup issues were / are being addressed.

Customer Service

Generally good. I can't fault them for delays, but would've appreciated some general updates along the way.

Likely to Recommend

I think that the parts problem frustrated all involved.

Repair Quality

The work is ok many connectors missing on fender skirts. Airbag sensor not reattached at all. Horn not plugged in. The air conditioner condenser is a used part. Very little communication from them.

Customer Service

The staff did what they thought would satisfy me. Parts where hard to get. But with a phone call it would have been Easier to tell me what was going on!

Returned Clean

Likely to Recommend

Would recommend them to any/all and I will pick them again should the need arise.

Repair Quality

Very pleased with the outcome. Appears the entire vehicle was cleaned, inside and out.

Customer Service

Very friendly and informative, from the initial estimate to the final paperwork.

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Definitely

Repair Quality

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Repair Quality

Excellent service and repair. Would highly recommend.

Customer Service

Kept us informed as to the repair.

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Customer Service

I was not updated when my car ended up needing more repaired than originally thought or about how long it would take.

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Repair Quality

Poor work overall, missed drivers door lock button damage, fit and finish is spotty, other issues, we will report as unsatisfactory to State Farm and request a local shop to inspect and complete repair

Customer Service

Returned Clean

Likely to Recommend

Need improve their service

Repair Quality

Wait to long for finish to fixed my ca

Customer Service

Not good feed back

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