Quest Collision

4.8 (628reviews)
97%
8607 Hilltop Drive,  Ooltewah,  TN  37363

In operation 22 years, 14 years at this location.

Locally Owned Business with Hardworking Honest people. We value our customer's and the work we do. We will take all insurance or Customer pay job nothing to be or to small always willing to help.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Check
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (628)

Likely to Recommend

Repair Quality

I am not sure why you all left the holes for the license plate bracket in the bumper. Other than that the repair looks great.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Beautiful job will Use them again and tell all my friends and family

Customer Service

Returned Clean

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Repair Quality

These guys were great. They made sure ALL damage was repaired. This was an insurance job and they repaired my car to “retail sellable” condition. I could not be happier with their service.

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Overall I am very dissatisfied with the service with my vehicle. I cannot say who's fault it is or why there seemed to be a lack of total communication. I've had other vehicles worked on in the past at other body shops as a result of accidents, where they worked with my insurance company and myself. Every other place made it a point to make sure I was notified of my vehicles change in status or just a general update of where we are at in the repair and claims process. Quest never did any of that period. I was the one that called every week to get an update even when they promised me they would call me to let me know about something important changing with my vehicle they never did. My car was there for over a month and every time I called I was always told yes it should be done by the end of the week and then it never failed when I called again to get update something would happen and it would push forward the time frame. Now whether this was legitimate or not, I do understand there are delays especially with kovid, but nobody bothered to call me to let me know anything I was left hanging waiting not knowing whether I would have my car or not, meanwhile paying out of pocket for a rental. The car accident alone was upsetting but having to deal with this made it worse. No one could give me a straight answer it was always it will be done at this time, never mind we've had a delay or better yet we reach another snag. I will never have another vehicle service here ever again. Nothing made sense with the timelines and the lack of communication made everything harder to accept.

Customer Service

No communication

Returned Clean

Likely to Recommend

Repair Quality

The work was done quickly and well. Happy with the company

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Still waiting for the correct taillight

Likely to Recommend

Repair Quality

Quick, efficient work. I would recommend anyone to use them.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

The car looked great.

Customer Service

They kept me informed during entire process

Returned Clean

Likely to Recommend

I always tell my friends if car repair Is needed, Quest is the place for honest work as promised.

Repair Quality

My car was repaired and returned to me in perfect condition. My car had had been washed, vacuumed, cleaned out and paper floor mats put in on top of my mats. I can’t say enough about Quest Collision. I’ve used several times and they can’t be beat!!! Excellent quality.

Customer Service

Everyone was helpful and friendly.

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Great service!

Customer Service

Great!

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Not only repaired but also returned in a very clean inside and outside condition. Very satisfied!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Great job on repair the car was so clean to Thanks

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Very quick and easy!

Customer Service

Quick and professional.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean