Quest Collision

4.8 (631reviews)
98%
8607 Hilltop Drive,  Ooltewah,  TN  37363

In operation 22 years, 14 years at this location.

Locally Owned Business with Hardworking Honest people. We value our customer's and the work we do. We will take all insurance or Customer pay job nothing to be or to small always willing to help.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Check
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (631)

Likely to Recommend

Repair Quality

Customer Service

They could work on better communication. I was originally told it would probably take about 3 days and could possibly be longer if more parts were needed. I called back 5 days later because I hadn’t heard from them and was told could be several more days. I had to keep initiating the conversation. No one called to update me.

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Repair Quality

Great job

Customer Service

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Repair Quality

Great job and service

Customer Service

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Repair Quality

Quest met all of our expectations, very personable, professional and very friendly.

Customer Service

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Repair Quality

Excellent experience from the initial claims contact who called the next day after reporting the claim. Quest Collision were friendly and very accommodating. I would recommend them for any repairs. Thank you for a great customer experience from day 1 !!!

Customer Service

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Repair Quality

Did a wonderful job that everybody had very pleasant attitude and kept me up informed very well keep up I'll be back if I need you thank you

Customer Service

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Repair Quality

Customer Service

The initial ask was to leave the car on Sunday night and it would take 2-3 days. not until Wednesday did I get a call asking if I wanted extra chip’s repaired. Felt like they first started working on it because they said it would be a couple days before it’s done. Turned out it took another 7 days after much pushing on them.

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Repair Quality

My truck looked like new.

Customer Service

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Repair Quality

Very satisfied. Did a great job.

Customer Service

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They did a good job

Repair Quality

Customer Service

They failed to call me as promised with updates.

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Repair Quality

Customer Service

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Stated reason as listed before

Repair Quality

7. I would have liked Quest employ inform me what they did to repair my car even though the other person’s involved in the wreck’s insurance company is paying for the claim. I would like this information especially since the final cost was twice the cost originally quoted. I would still appreciate at least a call.

Customer Service

Same comment previous stated

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Repair Quality

This was a great experience!

Customer Service

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Excellent repair shop

Repair Quality

They made it very convenient and did an excellent job.

Customer Service

Very professional, pleasant and helpful.

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Repair Quality

Looks like Quest did a great job!

Customer Service

Can't think of anything that could've been done any better

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