Ramsey Collision Center
In operation 80 years, 46 years at this location.
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 2.0/5.0 -
I would only recommend them if they owned a vehicle sold by Ramsey.
Repair Quality - 2.0/5.0 -
I was told it would take three days to complete my repair. I received no updates during those three days and had to call to determine if my car would be done on the third day. I was told that my car wouldn't be done for at least another 4 to 5 days. I received no updates during those 4 to 5 days. I finally received a text 6 days later saying my car was done.
Customer Service - 1.5/5.0 -
I was told it would take three days to complete my repair. I received no updates during those three days and had to call to determine if my car would be done on the third day. I was told that my car wouldn't be done for at least another 4 to 5 days. I received no updates during those 4 to 5 days. I finally received a text 6 days later saying my car was done.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Ramsey collision center was great. Good customer service, my car was repaired and cleaned! They also worked with enterprise to provide a shuttle to get my rental car. Then, when I returned the car I was able to bring it straight to Ramsey and they took care of the return to enterprise. I was so appreciative! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The fit and finish is perfect, better than when it rolled off the assembly line.
Customer Service - 5.0/5.0 -
Great staff
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0 -
I dropped my vehicle off as agreed on Nov 27, 2023. In the meantime I had rented a vehicle from Enterprise as I could not go that long without one. I was told to expect 7 business days until car would be ready and I would get updates if needed. I called on day 6, no answer but left a message for a callback. I did the same on day 7. A day or so later I was told that some of the parts that were authorized through Nationwide had come in but were damaged so had to be returned and were awaiting repairs. I extended my car rental accordingly. I continued to call the shop for updates again going to voice-mail but no callback. I eventually went into the shop and they couldn't give me an update as the manager was out but that he would call on his return. 2 days later I received a call stating that the bumper they had received, again through authorisation from Nationwide, had been painted and upon their attempt to mount it they realized it was incorrect for my vehicle. That added to illness at the shop meant that I was not able to collect my vehicle unto Dec 15, 2023. This is 19 days/15business days not the 7 business days, for which I had to pay a total of $1437.00 The quality of repair is great so far and it's wonderful to have my own car back but this should not have taken as long amd nor should it have cost me twice the amount in car rental I had to pay.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great service.....
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
All went smoothly. Repairs completed ahead of schedule. Good communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Every time I spoke to someone over the phone, they were very kind and understanding. Everyone was always patient with me
Returned Clean
Likely to Recommend - 0.5/5.0 -
I will never be back. And I'm telling my friends about my experience, who will tell their friends and so on.
Repair Quality - 1.5/5.0
Customer Service - 1.0/5.0 -
Receptionist very unfriendly. Terrible customer interaction skills. Her manager wasn't much better.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Your body shop did an excellent job fixing my car. I was definetly pleased.
Customer Service - 5.0/5.0 -
Your body shop technicians did an excellent job on restoring my 3011 Buick Lucerne I was totally pleased with the outcome.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
2 weeks to complete with a 4 day estimate...horrible communication from Dave regarding 3 different bumper issues
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Check out took awhile
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0 -
It took way too long to get in line for service. I understand that people are busy, but a 3 month queue is not acceptable. More qualified staff and technicians need to be hired. A 6-week waiting period would be reasonable and acceptable. No one has rental car coverage for 3 months, so having a second vehicle is a must. A luxury not everyone has access to.