Richey's Body Shop Inc

4.9 (201reviews)
100%
100 Industrial Park Dr,  Pell City,  AL  35125
Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
Payment Types
  • Cash
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (201)

Likely to Recommend

Trustworthy, longstanding family business.

Repair Quality

n.a.

Customer Service

N.a.

Returned Clean

Likely to Recommend

Ha… I already have recommended them to a coworker

Repair Quality

I am very thankful for the service I received from the very first day till the last. This was the easiest process for me ( I am a widow) so I’m not use to taking care of these things.. these guys made it very easy. When I picked up my car , not only did it look brand new.. it was sooo clean in the inside.. I was not expecting that.. I would like to give a huge thank you to them!!

Customer Service

Everyone I talked to was very nice.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

With letting friends know that repair shop is slow, however that they do good professional work.

Repair Quality

None

Customer Service

None

Returned Clean

Likely to Recommend

I would recommend them to my friends

Repair Quality

Did a wonderful job on my truck

Customer Service

Great customer service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Great work

Repair Quality

Customer Service

Good work

Returned Clean

My Experience

Repairs look great.

Likely to Recommend

Repair Quality

Great job. Work completed on time. Very friendly service.

Customer Service

Returned Clean

My Experience

Communication was fluid and was exceptional quick with my repairs. They washed the car which was an added bonus just super satisfied with the service I received

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Very pleased

Customer Service

Kept very well informed

Returned Clean

Likely to Recommend

Satisfied

Repair Quality

Very friendly, an determined to make sure you are happy. Great Job!

Customer Service

Excellent

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Not after being treated with such inprofessionalism

Repair Quality

Car was brought in on 3/20. Was told it would take 7 days to complete. I was not notified until 4/12 the car was finished. I spoke w mgr on 4/12 and 4/15 asking if passenger side door dents and bb marks were completed as we mutually agreed would be done when car was estimated and dropped off. He gave me full assurance on both days everything was completed as per our mutual agreement. When I picked up the car 4/16 the passenger side was never touched. I sent a text w the pics and received no response. I spoke w the mgr on Mon 4/17 and he admitted it was his mistake for not addressing the issue when I had spoke w him earlier in the week. He said all he could do was give me an estimate for the right side. I never heard from him again. I spoke w my insurance agent about this incident who also called him. He again told my agent was completely his mistake and he would get back w me. I have yet to hear anything about fixing the problem caused by the mgr. I have never been treated with such unprofessional and broken assurance by a merchant. At this point I would never recommend to another customer to get their auto work done here since their word absolutely means nothing to their customer. I feel extremely taken advantage of and mistreated at this point by this auto body shop.

Customer Service

All comments same from the previous page. Again I feel completely taken advantage of by these people. Very unprofessional service

Returned Clean

My Experience

Always have been pleased with work we have had done at your shop.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Excellent job on my truck. Paint was matched beyond belief. It is exact. Richey's was quick to get on the repair and it was completed quickly. Very pleased and will use them again. I would recommend them if you want your vehicle to look like new.

Customer Service

Richey's did what he said he would do and had it finished when he said it would be. Just excellent service.

Returned Clean

Likely to Recommend

Repair Quality

The car look fantastic after the repairs were made

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Quality of work appears to be superb. It took longer than expected due to delay in receiving parts, but was definitely worth the wait.

Customer Service

I wish they had reached out to me after 3 weeks and explained the delays. I called them and they were able to give me statuses as in waiting on parts, or in paint shop, other than the no proactive updates they were great.

Returned Clean