Rick Hendrick Collision

4.8 (3,249reviews)

97%

(804) 364-4515

12050 W Broad St, Henrico, VA 23233

97%

See Photos

12050 W Broad St
Henrico, VA 23233

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

Apply for Financing

Explore easy payment plans powered by Sunbit

Apply for Financing

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

About Rick Hendrick Collision

See Photos

12050 W Broad St
Henrico, VA 23233

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

Apply for Financing

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 12 years.

Hendrick collision center is part of Hendrick Automotive Group. We are a state of the art collision repair facility. We are staffed with manufacture trained technicians that are certified to repair your car. Hendrick collision center's focus is to repair your car back to factory specifications while delivering excellent customer experience. We warranty repairs for the lifetime that you own your vehicle. We also offer custom collision financing options along with state of the art online photo estimating for your convenience.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Acura

Chrysler

Dodge

Fiat

GM Basic

Honda

Hyundai

I-Car

Jeep

Nissan

Ram

Call

Website

Reviews (3,249)

Sort By:
Newest
Rating

2,854 Customers Rated

5 Stars

73.4% Complete

(2385)
4 Stars

9.8% Complete

(319)
3 Stars

2% Complete

(64)
2 Stars

1.4% Complete

(46)
1 Star

0.4% Complete

(13)
< 1 Star

0.8% Complete

(27)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding service quality, with many noting that repairs were completed to perfection, often leaving vehicles looking brand new. Communication was a standout strength, with frequent status updates via text, phone, and digital platforms keeping customers well-informed throughout the repair process. Timeliness was widely appreciated, with several customers highlighting that repairs were completed ahead of schedule. A few customers noted areas for improvement, including occasional miscommunications on completion dates, delays in follow-up calls, and isolated concerns about unresolved mechanical issues or incomplete repairs - all reflecting direct customer experiences. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop to others.

Select to learn more

Service Quality
Timeliness
Communication

"... staff kept me informed and updated me as needed. Very professional and technically proficient." Read more

"... original one. The paint job and everything about the work was done to perfection. And even better, my car was returned clean as a whistle, ..." Read more

"Excellent work! Perfect results. Frequent updates throughout. Much shorter time for repairs than predicted. We ..." Read more

"... expectations. Each experience has been marked by reliability, professionalism, and a high standard of service. To date, they have never fallen short in delivering ..." Read more

"They did an excellent job on my repair. The integration with GEICO on car loaner with Enterprise ..." Read more

"... work! Perfect results. Frequent updates throughout. Much shorter time for repairs than predicted. We would be repeat customers should the need arise." Read more

"Yes very fast turnaround"

"Good job,and done earlier than promised"

"My truck looks great and was completed exactly when I was told it would be. Every one was professional and kind. We will definitely ..." Read more

"Delay was for parts and was understandable and communicated properly."

"The communication throughout the repair process was very timely and much appreciated. Everone I interacted with in ..." Read more

"Thank you for the clear communication and impeccable work. This was literally the easiest thing I've done all ..." Read more

"I was so impressed with my experience! I was kept abreast of the progress of my repairs by text regularly. The repairs were flawless! Everyone was ..." Read more

"... times and always had a great experience. This time the communication was lacking. I repeatedly had to call for updates and wasnt told there was a problem with ..." Read more

"Excellent communication throughout the whole process!"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... staff kept me informed and updated me as needed. Very professional and technically proficient." Read more

"... original one. The paint job and everything about the work was done to perfection. And even better, my car was returned clean as a whistle, ..." Read more

"Excellent work! Perfect results. Frequent updates throughout. Much shorter time for repairs than predicted. We ..." Read more

"... expectations. Each experience has been marked by reliability, professionalism, and a high standard of service. To date, they have never fallen short in delivering ..." Read more

"They did an excellent job on my repair. The integration with GEICO on car loaner with Enterprise ..." Read more

"... work! Perfect results. Frequent updates throughout. Much shorter time for repairs than predicted. We would be repeat customers should the need arise." Read more

"Yes very fast turnaround"

"Good job,and done earlier than promised"

"My truck looks great and was completed exactly when I was told it would be. Every one was professional and kind. We will definitely ..." Read more

"Delay was for parts and was understandable and communicated properly."

"The communication throughout the repair process was very timely and much appreciated. Everone I interacted with in ..." Read more

"Thank you for the clear communication and impeccable work. This was literally the easiest thing I've done all ..." Read more

"I was so impressed with my experience! I was kept abreast of the progress of my repairs by text regularly. The repairs were flawless! Everyone was ..." Read more

"... times and always had a great experience. This time the communication was lacking. I repeatedly had to call for updates and wasnt told there was a problem with ..." Read more

"Excellent communication throughout the whole process!"

Yogesh (Chrysler owner) reviewed 9/17/26

Finished work on time and made it easy to take care of everything

Marreyarn (Honda owner) reviewed 9/11/26

Wonderful service and quick turnaround.

Quick turnaround

Sasikumar (Honda owner) reviewed 9/10/26

I am very satisfied with the repair work from Hendrick Collision and especially the foreman Johnny was very kind and able to take care of all my requests to address the repair. Thanks so much Johnny and Team.

Jonny was very good and took care of everything for me and for my car. Thank you Jonny and Team.

Conrad (GMC owner) reviewed 9/10/26

Gerald (Chevrolet owner) reviewed 9/7/26

My new Silverado was in for hail damage repair. The work was finished sooner than expected, I got back a shiny clean truck, with no dents😊. Excellent work!! I’d also like to mention how friendly, pleasant everyone in the collision center, especially Ms Linda and Mr Johnny👍👍

ABSOLUTELY!!

My 2026 Chevy Silverado had hail damage. The truck looks fantastic now!! And they even washed it for me👍👍

Incredible!! Johnny G explained the process of repairs. Kept me informed about my truck. Ms Linda - receptionist - is fantastic!! Friendly, knowledgeable, great voice for the department!!

Amy (BMW owner) reviewed 9/4/26

Daniel (Chevrolet owner) reviewed 9/3/26

Excellent communication of the entire process as well as great work in the shop. Highly recommend!

Brianne (Subaru owner) reviewed 9/3/26

Jordan (Honda owner) reviewed 9/1/26

Ralph (Honda owner) reviewed 8/31/26

Tracey (Kia owner) reviewed 8/31/26

everything was taken care of in a very professional and friendly manner. The ladies made me feel comfortable and they did a great job on my car.

James (Chevrolet owner) reviewed 8/31/26

Judith (Volvo owner) reviewed 8/27/26

Bradley (Nissan owner) reviewed 8/27/26

Really appreciate the wash, wax, and detailed job performed on my car after the repairs.

Chad (GMC owner) reviewed 8/27/26

Dennis (GMC owner) reviewed 8/26/26

Great job ! Truck is perfect thanks Johnny and Danny

Great job looks grand new ! Thanks Johnny and Danny !

Quick repair thanks

Cynthia (Toyota owner) reviewed 8/25/26

It looks like they did a very nice job and a staff, especially Isaiah was helpful and orefessuinal! Thank you!

Ajay (Mercedes-Benz owner) reviewed 8/24/26

Great work

Thomas (Chevrolet owner) reviewed 8/24/26

Virginia (Honda owner) reviewed 8/24/26

Top of reviews

CARSTAR Alan Conner Collision ...

4.9 1,080 reviews
2584 Gayton Centre Drive
Richmond, VA 23238
Pouncey Tract Collision Servic...

4.9 48 reviews
12950 Broad Street Road
Henrico, VA 23233
Bruce's Super Body Shops,Inc

4.8 100 reviews
2551 Homeview Drive
Richmond, VA 23294

view more shops in: Henrico | 23233

Auto Body Shops and Auto Mechanic Shops are different. Mechanical Repair shops fix the internal workings of a car (engine, transmission, brakes, etc.) while Auto Body shops typically only work on external components damaged in an accident.

Rick Hendrick Collision

Take photos and get an online estimate

Schedule an estimate appointment

Explore easy payment plans powered by Sunbit

About Rick Hendrick Collision

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (3,249)

2,854 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?