Rick Hendrick Collision

4.8 (3,234reviews)

97%

(804) 364-4515

12050 W Broad St, Henrico, VA 23233

97%

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12050 W Broad St
Henrico, VA 23233

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About Rick Hendrick Collision

See Photos

12050 W Broad St
Henrico, VA 23233

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

Apply for Financing

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 12 years.

Hendrick collision center is part of Hendrick Automotive Group. We are a state of the art collision repair facility. We are staffed with manufacture trained technicians that are certified to repair your car. Hendrick collision center's focus is to repair your car back to factory specifications while delivering excellent customer experience. We warranty repairs for the lifetime that you own your vehicle. We also offer custom collision financing options along with state of the art online photo estimating for your convenience.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Acura

Chrysler

Dodge

Fiat

Honda

Hyundai

I-Car

Jeep

Nissan

Ram

Call

Website

Reviews (3,234)

Sort By:
Newest
Rating

2,842 Customers Rated

5 Stars

73.4% Complete

(2374)
4 Stars

9.8% Complete

(318)
3 Stars

2% Complete

(64)
2 Stars

1.4% Complete

(46)
1 Star

0.4% Complete

(13)
< 1 Star

0.8% Complete

(27)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding service quality, clear communication, and timely repairs. Many highlighted the professionalism and friendliness of staff, noting that representatives went above and beyond to keep them informed throughout the repair process via texts and calls. Repair quality received high marks, with numerous customers stating their vehicles looked brand new upon return. Timeliness was frequently commended, with several repairs completed ahead of schedule. Customers also appreciated the seamless coordination with insurance and rental car companies. A few customers noted areas for improvement directly from their experiences, including instances of missed communications, delays in updates, and occasional repair oversights that required return visits.

Select to learn more

Service Quality
Communication

"... staff kept me informed and updated me as needed. Very professional and technically proficient." Read more

"... encountered were friendly and easy to work with. Quality was top notch." Read more

"... original one. The paint job and everything about the work was done to perfection. And even better, my car was returned clean as a whistle, ..." Read more

"Excellent work! Perfect results. Frequent updates throughout. Much shorter time for repairs than predicted. We ..." Read more

"They did an excellent job on my repair. The integration with GEICO on car loaner with Enterprise ..." Read more

"... fantastic from start to finish and did an excellent job. Communication was above and beyond. Nice to see such excellent customer service still ..." Read more

"I was so impressed with my experience! I was kept abreast of the progress of my repairs by text regularly. The repairs were flawless! Everyone was so nice and ..." Read more

"Excellent communication throughout the whole process!"

"The communication throughout the repair process was very timely and much appreciated. Everone I interacted with in ..." Read more

"... experience. This time the communication was lacking. I repeatedly had to call for updates and wasnt told there was a problem with the company ..." Read more

Service Quality
Communication

Service Quality
Communication

"... staff kept me informed and updated me as needed. Very professional and technically proficient." Read more

"... encountered were friendly and easy to work with. Quality was top notch." Read more

"... original one. The paint job and everything about the work was done to perfection. And even better, my car was returned clean as a whistle, ..." Read more

"Excellent work! Perfect results. Frequent updates throughout. Much shorter time for repairs than predicted. We ..." Read more

"They did an excellent job on my repair. The integration with GEICO on car loaner with Enterprise ..." Read more

"... fantastic from start to finish and did an excellent job. Communication was above and beyond. Nice to see such excellent customer service still ..." Read more

"I was so impressed with my experience! I was kept abreast of the progress of my repairs by text regularly. The repairs were flawless! Everyone was so nice and ..." Read more

"Excellent communication throughout the whole process!"

"The communication throughout the repair process was very timely and much appreciated. Everone I interacted with in ..." Read more

"... experience. This time the communication was lacking. I repeatedly had to call for updates and wasnt told there was a problem with the company ..." Read more

Dennis (GMC owner) reviewed 8/26/26

Great job ! Truck is perfect thanks Johnny and Danny

Great job looks grand new ! Thanks Johnny and Danny !

Quick repair thanks

Cynthia (Toyota owner) reviewed 8/25/26

It looks like they did a very nice job and a staff, especially Isaiah was helpful and orefessuinal! Thank you!

Ajay (Mercedes-Benz owner) reviewed 8/24/26

Great work

Thomas (Chevrolet owner) reviewed 8/24/26

Virginia (Honda owner) reviewed 8/24/26

Jason (Ford owner) reviewed 8/24/26

Sheridan (Chevrolet owner) reviewed 8/20/26

Jack (Toyota owner) reviewed 8/19/26

Great service. Nice feedback pls.

Garland (Chevrolet owner) reviewed 8/19/26

Everybody does a excellent job

Jinhua (Honda owner) reviewed 8/19/26

Joel (Kia owner) reviewed 8/18/26

The staff was awesome and friendly. The body repair work looks good and the job completed at Hendrick Collision in a timely manner. Thank you for your service.

Repair was done within 3 days, they did awesome job with the body work and painting.

Customer service was excellent!

Zachary (Honda owner) reviewed 8/17/26

Nolden (Chevrolet owner) reviewed 8/17/26

My experience was great and everyone was nice and attentive.

Waymon (Chevrolet owner) reviewed 8/14/26

Ron (Dodge owner) reviewed 8/13/26

Spencer (Toyota owner) reviewed 8/10/26

Julio (Honda owner) reviewed 8/10/26

Mr Isaiah Frye was very diligent on keeping me informed and to address any issue. Keep up the good work.

Jessie (Jeep owner) reviewed 8/10/26

Sabrina (Subaru owner) reviewed 8/7/26

Looks great, but car type/model badges missing.

Evelyn (Honda owner) reviewed 8/6/26

I am very pleased with the work and the timeframe it was completed in.

I was satisfied with the work done.

I received a warm greeting when I entered the building on my initial visit. The estimator came out and introduced himself to me & explained the process.

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I-CAR and ASE are the two most recognized auto collision repair training and certification bodies in the auto body industry.

Rick Hendrick Collision

Take photos and get an online estimate

Schedule an estimate appointment

Explore easy payment plans powered by Sunbit

About Rick Hendrick Collision

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (3,234)

2,842 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?