Rick Hendrick Collision
In operation 12 years.
Hendrick collision center is part of Hendrick Automotive Group. We are a state of the art collision repair facility. We are staffed with manufacture trained technicians that are certified to repair your car. Hendrick collision center's focus is to repair your car back to factory specifications while delivering excellent customer experience. We warranty repairs for the lifetime that you own your vehicle. We also offer custom collision financing options along with state of the art online photo estimating for your convenience.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Thank you for everything, Jeanette! I had been dissatisfied with Dominion previously, but Jeanette went about and beyond to find me very affordable transportation while my car was being repaired and was even able to expedite it over a holiday--who else does that!? So far, the car looks great! I am sure i will have no problems with the repairs--very professionally completed!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Please don't contact me. Overall communication was horrible. I had to call to get any type of update on my car. No one called me back. Was told car would be ready on a Friday. I called and left a message but no one returned my calls Friday Monday Tuesday and Wednesday. I finally went over on Thursday in person and only the. Did I find out my car might be ready that afternoon. Just horrible customer service. I incurred 6 more days of rental car expense between the Friday I was told it would be ready and the following week when I picked my car up
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
There was always another phone call or a more disgruntled person who became more important than me though I was standing right there.
My Experience - 0.0/5.0 -
You installed the wrong mirror and didn't fix the dent. Please call me
My Experience - 5.0/5.0 -
Well, everything was fine with the repair I had asked that a small dent unrelated to the insurance work be corrected . The estimator said it would be $75 and I said ok please make the repair while the car was there . The repair was not done! And when I mentioned the comment was ... Oh the man that does that work was here today! I didn't press the issue !
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
I asked that a dent be removed from the passenger door that was unrelated to the insurance repairs. This was not done!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional and extremely helpful with repair and insurance process.
Customer Service - 5.0/5.0 -
Staff was very helpful and easy to reach.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
I have had a lot of experience with body shops and I thought the customer service was great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
You ask me about my experience but haven't told me whether the car is ready and when i called to enquire was told you'd call back but so far haven't
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 0.5/5.0 -
The text sent out are confusing "Update: Tim, Thank you for allowing us to repair your Hyundai. We enjoyed working with you" suggest the work is complete however the car wasn't ready ready for another 36 hours. When I called for clarification the insurer was blamed for the text. I was promised a call back which never materialized
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Work was well done. Only exception was the back up sensor which was replaced was apparently no tested before vehicle released because it didn't signal either auditory or visually. It was quickly corrected within minutes upon a return visit.