Rick Hendrick Collision
In operation 12 years.
Hendrick collision center is part of Hendrick Automotive Group. We are a state of the art collision repair facility. We are staffed with manufacture trained technicians that are certified to repair your car. Hendrick collision center's focus is to repair your car back to factory specifications while delivering excellent customer experience. We warranty repairs for the lifetime that you own your vehicle. We also offer custom collision financing options along with state of the art online photo estimating for your convenience.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Isaiah was extremely knowledgeable and helpful, and did an amazing job on my repair. You can’t tell there was ever an accident. The app was very helpful to update me on the status all throughout my repair. The front desk staff was friendly and helpful. They even vacuumed my car when they were done! 10/10
My Experience - 5.0/5.0 -
The whole process could not have been easier and everyone was extremely kind.
My Experience - 5.0/5.0 -
Johnny & Linda were fantastic to work with. They were very professional throughout the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Kendall was professional and friendly. She communicated through the whole process. I can’t say enough how she made the experience wonderful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
They did great work… I was working with someone who made a couple mistakes.
Repair Quality - 5.0/5.0 -
It looks great! Everything was done perfectly as far as the repairs went.
Customer Service - 3.0/5.0 -
Initially, everything sounded great! I was really excited and happy with the plans for my experience with Hendrick. Unfortunately, I had three incidents in an eight day period that left me unhappy. Aside from everyone at the Business being very friendly and professional… Stuff happened. First, my appointment at 3:30 PM for pick up by enterprise had me sit in their waiting room for two hours. The lady at the desk called the wrong enterprise and it wasted my time. Secondly, my car was scheduled to be finished on Friday and I got notification that it would be done early on Wednesday by 5 PM. I almost drove the 6 miles in rush-hour traffic to Hendrick to turn in my rental car and pick up my car when I decided at the last minute to call to confirm. I was told at that point no, it will not be ready now until Friday 5 PM. I was really upset! Are you kidding me? No one called me. This was on my estimator, Kendal Hillis. Thirdly, so I was fine with Friday because that was the original time frame. I get a text in the morning from Kendal telling me my car is ready for pick up and good to go! I was excited but I was working so I picked it up at 5 PM and then realized they never did my car inspection while it was there. They promised me “no problem we can do it for you here at the shop“… I picked it up at 5 PM. It was never done in that eight days. So now to this day, I have to find a place in Short Pump area and make an appointment and now turn my car in. That again was on Kendal Hillis. So in a one week span of time experiencing three different incidents was unacceptable. They do great work, but it all boils down to the estimator who apologized to me when I picked up my car, but made some excuse that the Shop had my car all day and just never got around to doing the inspection. Seriously? When you send me a text late morning telling me my car is ready to go.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great experience and service!
My Experience - 5.0/5.0 -
Everyone who works there is amazing. Kind, communicative, warm, and amazing at their jobs. It’s rare to find companies you can genuinely trust and get along well with. These guys knock everything out of the park.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks new
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They kept me informed and took good care of my vehicle
My Experience - 5.0/5.0 -
My truck looks great and was completed exactly when I was told it would be. Every one was professional and kind. We will definitely use your services for future work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything looks great and the customer service from the office to the repair work was top notch. We will definitely be using you again if needed.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kendall was a huge help! She kept me informed throughout the repair and her customer service was top tier. I would definitely recommend Rick Hendrick Chevrolet Collision to anyone for repairs.
Customer Service - 5.0/5.0 -
Top Tier!
My Experience - 5.0/5.0 -
Working with Kyndall was a pleasure. Between she and Mitch, I felt confident that they understood my needs and communicating them well to the team. I drive a speciality vehicle with many modifications and I was grateful to have folks who ‘knew their lane’ and their craft, who provided me with quality repairs without overstating what to expect. I’d much rather take a couple extra days to get it done well; than to rush. Thanks to all involved!
My Experience - 0.0/5.0 -
Unacceptable, sloppy! Under area on underside of the hood pad and left side engine area were filthy which needed to be cleaned at a coin wash! Unprofessional “workmanship.”
My Experience - 5.0/5.0 -
Excellent job. Thank you