Hertrich Collision Center of Millsboro

4.9 (1,811reviews)

97%

(302) 934-9600

28656 Dupont Blvd, Millsboro, DE 19966

97%

See Photos

28656 Dupont Blvd
Millsboro, DE 19966

Get Directions Website Email

Schedule an appointment at Hertrich Collision Center of Millsboro

Book Appointment

About Hertrich Collision Center of Millsboro

See Photos

28656 Dupont Blvd
Millsboro, DE 19966

Get Directions Website Email

Schedule an appointment at Hertrich Collision Center of Millsboro

Book Appointment

In operation 5 years.

Welcome to Hertrich Collision Center of Millsboro! We’re proud to continue delivering the Hertrich Collision experience at our Millsboro location. Designed to serve the community, our state-of-the-art facility is fully equipped to repair all makes and models of cars, trucks, and SUVs with precision and care Our team of highly trained, I-CAR certified technicians uses the latest repair technology to ensure every vehicle is restored to pre-accident condition. From minor repairs to major collision work, you can count on quality craftsmanship and attention to detail at every step. For more than 60 years, the Hertrich Family has built its reputation on trust, integrity, and exceptional customer service. That same commitment drives everything we do at our Millsboro location by putting your safety, satisfaction, and peace of mind first. If this is your first visit, we invite you to explore our website at www.hertrichcollision.com to learn more about us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

Call

Website

Reviews (1,811)

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1,664 Customers Rated

5 Stars

77.1% Complete

(1397)
4 Stars

8.4% Complete

(153)
3 Stars

2.4% Complete

(44)
2 Stars

2% Complete

(36)
1 Star

0.4% Complete

(7)
< 1 Star

1.5% Complete

(27)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding service quality, with many highlighting flawless repairs that left vehicles looking brand new. Communication was a standout strength, with customers appreciating frequent text, email, and phone updates throughout the repair process. Timeliness was frequently commended, as many vehicles were completed ahead of schedule. Staff were widely described as friendly, professional, and knowledgeable. Some customers noted areas for improvement directly from their experiences, including occasional parts delays extending repair times, a few instances of incomplete final inspections before vehicle return, and isolated communication gaps. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.

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Service Quality
Timeliness
Communication

"The appointment was made quickly, and the repair was performed promptly. They communicated progress throughout the whole time, and the employees were ..." Read more

"They did an excellent job on our 2016 Rav4. The entire process was smooth. From estimate to completion, ..." Read more

"The repair was done well. However, the inside of the car had been totally trashed. There was mud all over ..." Read more

"The bumper was not aliened properly , The driver side was an inch lower and out an infurther that the passenger ..." Read more

"They did an excellent job on the repair. It looks fantastic!"

"Yes, in fact, abour a week AHEAD of schedule -- again, terrific."

"The car was fixed faster than expected. Personnel were polite, knowledgeable and friendly."

"... job bringing it back to its original state. Also our cars repairs were even completed 2 days earlier than expected. I would highly recommend using them for your repairs." Read more

"Took to long for repairs"

"... late on the 13th so I picked up the car the 14th, way ahead of the predicted 31st." Read more

"There was continuous communication via text and telephone calls."

"... customer servixe with my recent body shop visit. Communication was absolutely wonderful. Multiple updates on the status of my vehicle while in the body shop. ..." Read more

"The communication from the service departmment was excellent. They kept me up to date every step of the way."

"Updates were provided on a near daily basis and substantive in nature -- in other words, terrific."

"The service and communication was outstanding. A combination of both txt and personal communications was excellent. ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication