Riley & Sons - New Castle
In operation 69 years, 12 years at this location.
Riley & Sons family owned auto collision and mechanical repair business that has been serving the community since 1957. We are truly a bumper to bumper repair facility. Our technicians are trained on the latest vehicle technology and our facility is equipped with state-of-the-art equipment. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners. We back-up our repairs with a limited life-time guarantee. We currently have facilities in Anderson, Pendleton, Greenfield, and New Castle Indiana. Let us help you get your vehicle back on the road safely.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The customer service and communication is always top notch, have used them several times and always love the results. Highly recommend A+++
My Experience - 5.0/5.0 -
Very easy to work with. Great PR
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great P R
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The repair area was satisfactory. I was really disappointed in the fact that the car hadn't been properly washed. It still has bugs on the front, wheels are dirty, the repair was done on the right side of vehicle. A 1 job on the repair. Beautiful job. The left side of the vehicle was poorly cleaned, and the paint needed buffed on the entire car, it's obvious that the left side was never buffed or washed properly. One other thing...i paid for some repairs out of pocket, bc they weren't caused by the accident. I told the guy that called about those repairs to fix anything else on the car that needed attention. Any other blemishes, make it look new, i will pay for it. Front left side of the car has 3 rusty spots where the paint has chipped away. They are small, but they are an eye sore. I asked for them to make it look new. I would pay for anything wrong with the car that the insurance didn't cover. Those spots were over looked. If they would've buffed the entire car, they wouldn't have overlooked those spots. I'm not surprised, that is the kind of job that is accepted today. It's the bare minimum. Yes, they did an excellent job on the repair, but i feel like it was a half assed job. It was the BARE MINIMUM. I had a vehicle repaired at the dodge dealer in new castle a couple of years ago... they went that extra mile. They even called and asked me if i would like for them to fix a couple spots that wasn't covered by the insurance. That is just common sense, you're there doing other repairs, May as well get it all done. Ive rambled long enough. Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was on short notice, but it was critical that they finish the repairs to our car so we could leave for vacation on time. They got it done when promised, which allowed us to leave when planned. Thank you Riley and Sons!!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Abigail was very helpful thanks to all!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Austin was great, very pleased with the work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Always a pleasure doing buisness with Rilwy and Sons!Job was awesome..
Likely to Recommend - 5.0/5.0 -
Will always tell my friends and family to only use Riley and Sons
Repair Quality - 5.0/5.0 -
Excellent service, repairs, timeliness , feiendly, informative, and pleasure to work with. Always my first choice for auto repair!
Customer Service - 5.0/5.0 -
Personnel is fabulous!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You guys done a great job and even cleaned the inside and i really apreachet it
Customer Service - 5.0/5.0 -
Great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Austin was very helpful and kept me updated throughout the entire process!
Customer Service - 5.0/5.0 -
Austin provided what I would consider top notch customer service!
Returned Clean
My Experience - 5.0/5.0 -
Your crew was great. Greg and Randy communicated outstandingly and did a fantastic job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Great customer service , quick repair
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
No hesitation to recommend
Repair Quality - 5.0/5.0 -
Kept me informed with texts and calls. Easy process from estimate to pickup. Great looking repair and got me back in my car faster than expected. Very friendly staff
Customer Service - 5.0/5.0 -
Great job
Returned Clean
My Experience - 5.0/5.0 -
They had my vehicle for almost a month took a very long time to get it fixed did not get weekly updates