Riley & Sons - New Castle
In operation 69 years, 12 years at this location.
Riley & Sons family owned auto collision and mechanical repair business that has been serving the community since 1957. We are truly a bumper to bumper repair facility. Our technicians are trained on the latest vehicle technology and our facility is equipped with state-of-the-art equipment. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners. We back-up our repairs with a limited life-time guarantee. We currently have facilities in Anderson, Pendleton, Greenfield, and New Castle Indiana. Let us help you get your vehicle back on the road safely.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Job well done. Did not know they had to wait for a good hood, so the repair time was extended. Maybe a call from a human to tell me first hood was no acceptable. Message I received did not relay this to me at all. Message said waiting on parts. Kinda like now with this chat. I saw two people at the shop. One had me sign and I noticed the difference in price. Another popped out and told me the reason. Would prefer to have had that conversation early and at the time I signed. It was sign and here’s your key. I spent $25 a day on the rental, 9 days. The job was excellent, they swept Zippy out. Thank you. I was moving when this happened.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The job was well done. Communication through the entire time was great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Job well done.
Customer Service - 5.0/5.0 -
Communicated well
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Treated good. People kind and knowledgeable answered all My questions. Took much longer than I expected. Big job just B took longer. Looks good considering all the damage.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Couple of B questions. Will to Greg in the shop about
Customer Service - 5.0/5.0 -
All the good stuff
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I was completely Satisfied with my Riley experience but I was much less than satisfied with my insurance companies handling of the claim
Likely to Recommend - 5.0/5.0 -
I like working with this company
Repair Quality - 5.0/5.0 -
Very happy working with Riley & Sons
Customer Service - 5.0/5.0 -
Very satisfied
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
They always do a great job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job.
Customer Service - 5.0/5.0 -
Everyone was courteous and efficient.
My Experience - 5.0/5.0 -
I was kept up to date on everything! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Lot of bad spots in the paint. Looks like no one did a once over after work was complete.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 2.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Damage to your car is something that nobody ever wants to experience. But from the moment we stepped in the front door, we were treated with smiles and felt very welcomed and felt we were going to be taken care of. The entire team was awesome. Starting with Austin who accurately gave us the estimate and saw the car through the entire process, to the talented techs who did the repairs, to the receptionist, who is so pleasant on the phone and in person, to the way we were always informed of the progress, we are completely satisfied. You have a great team. I highly recommend Riley & Sons Collision.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks great! Even the inside was swept. I appreciated the texted updates so I could follow the progression of repairs and it was wonderful to get it back a bit early.
Customer Service - 5.0/5.0 -
Phone calls kept me updated and letting me know exactly what final bill was allowed me to bring cash. Thanks for all your help!
My Experience - 5.0/5.0 -
They did a very good job thank you very much.