Riley & Sons - New Castle
In operation 69 years, 12 years at this location.
Riley & Sons family owned auto collision and mechanical repair business that has been serving the community since 1957. We are truly a bumper to bumper repair facility. Our technicians are trained on the latest vehicle technology and our facility is equipped with state-of-the-art equipment. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners. We back-up our repairs with a limited life-time guarantee. We currently have facilities in Anderson, Pendleton, Greenfield, and New Castle Indiana. Let us help you get your vehicle back on the road safely.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 2.0/5.0 -
To be determined
Repair Quality - 1.5/5.0 -
The damaged corner of the hatch that was the sole purpose of fixing the hatch...it wasnt completely painted- primer is still there. Showed the manager and the hatch wasnt assembled correctly also showed the manager. My driver door was damaged at the shop, also showed the manager. I still have parts on order so I was told all of these issues would be corrected at that time. Also back up camera only sometimes works now...So my repairs where partially done and yet I had to pay my complete deductible.... hopefully it'll be a better experience the second time around.
Customer Service - 1.5/5.0 -
The women who normally works the desk was apparently off when I made my appointment to drop off my car (a man answered the phone and made the appointment)....when I showed up I wasnt on the schedule and she said they would have to try to squeeze me in. I live 45 mins away had already reserved my rental car that I am paying for. My vehicle sat there for days with it even being looked at. So I spent extra money on a rental I didnt need to because someone didnt schedule correctly.... however the women was very apologetic.
Returned Clean
My Experience - 5.0/5.0 -
My car looked amazing and smelled really good. They went above and beyond and I am extremely happy with the results.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Already have
Repair Quality - 5.0/5.0 -
Tim Baker worked on my vehicle and was great as always. Made sure it got the attention to detail it needed and I always have great confidence in his work and the wit of Riley and Sons
Customer Service - 4.0/5.0 -
I would just say call when you say you’re going to call. Everyone was professional and pleasant to work with.
Returned Clean
My Experience - 5.0/5.0 -
Job well done! Excellent communication, great work, and appreciate the thorough detailing done to the vehicle. Will be recommending this team. Thank you for taking care of my Durango!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Delivered 13 days after initial done by date 4 days after stated finish date poor communication with insurance adjuster on body shops end Over $1000 above initial estimate Will never use this shop again and am recommending to others to also go elsewhere
Likely to Recommend - 0.5/5.0 -
Repairs over $1000 original estimate Delivery delayed unnecessarily
Repair Quality - 3.0/5.0 -
Repair is fine The delay in returning the vehicle back to us was unacceptable
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I am very pleased with my car so far i give you 4 stars for the work and the response time and cleaning of the car !!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job and before given promise date.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I drove my Rav 4 home and parked it in my garage so I really haven’t looked at it thoroughly but first observation looks good.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
My car sat at the Subaru dealership for a week! Already repairs had gone past schedule by two weeks.Repairs were not done in a timely manner. I had to pay for a rental out of pocket for 3 extra weeks.