Roberts Auto Body

4.9 (375reviews)
92%
345 West Street,  Ludlow,  MA  01056

In operation 35 years.

Family owned and operated since 1991. We work for the customer and there best interest. Lifetime warranty .

Services
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.

Reviews (375)

My Experience

Key lock operation with my insurance and planning. Perfect job done!

My Experience

Top notch folks. Perfect work. Even took the time to wash and wax at delivery. Wouldn’t hesitate to recommend

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Good work and completed a day earlier.

My Experience

They did an incredible job.Wow! Looks Like new! Service was terrific staff is wonderful and the work Was done in a timely manner recommended highly

My Experience

The whole process was handled very professionally and very quickly, my car looks better than it did before. I’m very satisfied with how it came out

Likely to Recommend

Repair Quality

Customer Service

Shop was very helpful and professional

My Experience

Everyone was super friendly. The quality of work was outstanding. I would highly recommend to anyone

My Experience

I was very pleased with the services offered by Roberts.

My Experience

If I were to comment on one thing, that would be the time of service. The car took exactly 3 weeks to be fixed. Otherwise, the service was great.

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Repair Quality

Customer Service

Although the quality of the work was 100% up to my expectations, the job took exactly 3 weeks which for me sounds too long.

My Experience

Everyone was great. I was extremely impressed and appreciative of getting a call from Robert 10 minutes after I submitted my insurance claim. It was a holiday weekend, the shop was closed, but he still reached out to let me know I’m in good hands and they’ll take good care of me. I really needed to hear this as my accident happened only an hour prior and I was shaken up. This demonstration of support went a long way in my book and I’ll be back for future services for sure. Thank you Robert’s Auto Body!!

My Experience

Everyone is super friendly and nice. Got the job done in such a quick time.

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Repair Quality

Customer Service

My Experience

Excellent job.The color was mixed well. The car looked brand new.No color patches.Good job.

My Experience

Not only was the repair done on time (indicated prior to repair) but all employees I talked to were great. I would highly recommend Robert's. Both the repair and whole car looked great

My Experience

I was extremely satisfied with the service provided by Robert’s Auto Service Team. Everyone at Robert’s was very pleasant, and provided details on the repair of my vehicle. Very grateful for the courtesy and care given to me! Thank-You!

Likely to Recommend

Would definitely refer Robert’s Auto to others. The service was very professional.

Repair Quality

Repair of my car was excellent, in fact, It looked like a new car! Expert service.

Customer Service

The service on my car was excellent. I was totally satisfied. Everyone was very courteous, pleasant and informative about the repairs to my car. I would totally recommend them to others.

My Experience

Excellent quality and service. Great people!

My Experience

Excellent job, amazing staff, very personable. Highly recommend!!

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Repair Quality

Customer Service

My Experience

Very great with keeping me up to date and willingly stayed at office until I could get there from work. Thank you again for your service

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Repair Quality

Good

Customer Service

Good service.

Likely to Recommend

I will definitely recommend and use this business in the future if needed.

Repair Quality

Very pleased with the work done on my car.

Customer Service

The worker's explained clearly the work to be performed on my car. They did an excellent job and finished quicker than expected. Overall a great job, thank you. My car looks great and I am happy !

My Experience

Great communication and service. I am completely satisfied!