Roberts Auto Body

4.9 (372reviews)
91%
345 West Street,  Ludlow,  MA  01056

In operation 35 years.

Family owned and operated since 1991. We work for the customer and there best interest. Lifetime warranty .

Services
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.

Reviews (372)

My Experience

Me trataron con respeto y compromiso y me brindaron un excelente servicio, en mi caso estoy sumamente satisfecho con el trabajo realizado a mi Audi Q5 2010

Likely to Recommend

Lo recomiendo debido a que son responsables y profesionales

Repair Quality

Muy organizado

Customer Service

Excelente servicio y muy profesional.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Very professional and clean garage. My car was finished exactly when they told me. I was so happy with the results. My car looks brand new again. I would highly recommend Robert's. Thank you for your excellent service.

My Experience

Great customer service great work

Likely to Recommend

Repair Quality

Customer Service

Amazing work great customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

I'll recommend this shop to friends/family. The staff is friendly. The work done is great and it was done in a short period of time, which allowed me to have my vehicle back and not spend much money on the rental. Great job Robert's auto body!

Repair Quality

I am satisfied with the repair and quality. I am a little unhappy about how the left rear light fits into the body. That was explained as the best that could be done with parts that were approved.

Customer Service

Roberts Auto Body did a great job repairing the trunk and painting it. They've also paid attention to the details inside the trunk.

My Experience

Robert's went above and beyond. They fixed an additional ugly spot and cleaned up my rims and made them look brand new. They were also done in half the time that I expected. The staff were friendly, professional, and informed.

Likely to Recommend

Repair Quality

They did a great job. They went over and above by cleaning up an additional ugly spot and cleaning the rims so they look like new.

Customer Service

The staff was polite, professional, and knowledgeable.

My Experience

My experience was exceptional!

My Experience

Excellent job.

Likely to Recommend

Repair Quality

Customer Service

Nice work

My Experience

Great job, can’t even tell it was worked on! Excellent communication and customer serving.

Likely to Recommend

Repair Quality

Beautifully done. Like brand new

Customer Service

They were quick, communicated well, and the job was done beautifully. I will definitely use them for future needs!

My Experience

I live out of state from where the vehicle was damaged. The discussions over the phone from once Robert’s Auto Body was contacted from my insurance group were extremely helpful. Clearly the experience in managing the insurance claim from the team at Robert’s made it a simple process. The interactions with myself with phone call discussions on assessed damaged components with pictures is very much appreciated. The vehicle repairs were done in accordance with what we discussed and the the car is back on the road. Thank you all on the team at Robert’s Auto Body.

Likely to Recommend

No complaints from my experience.

Repair Quality

The superficial damages and components damaged below the panels were all repaired or replaced accordingly.

Customer Service

I live out of state from where the vehicle was damaged. The discussions over the phone from once Robert’s Auto Body was contacted from my insurance group were extremely helpful. Clearly the experience in managing the insurance claim from the team at Robert’s made it a simple process. The interactions with myself with phone call discussions on assessed damaged components with pictures is very much appreciated. The vehicle repairs were done in accordance with what we discussed and the the car is back on the road. Thank you all on the team at Robert’s Auto Body

Likely to Recommend

Repair Quality

Customer Service

My Experience

I was extremely satisfied. My car was vandalized and within 2 days Robert's auto body had my car ready to go and looking brand new. I will definitely recommend them for services.. 👍 👌🙂

Likely to Recommend

Repair Quality

Customer Service

I was extremely satisfied my car was vandalized and Robert's auto shop fixed my car in two days when I picked up my car it looked brand new. I will definitely recommend to anyone 👌 👍 😊

My Experience

Very friendly and provided great service! They were able to get my car scheduled for body work earlier than anticipated. Would highly recommend.

Likely to Recommend

Repair Quality

Customer Service

Great, friendly service. They were able to get my appointment rescheduled sooner than anticipated. I definitely recommend.

My Experience

Work was done in a timely manner. The repair on my car came out awesome. Looks like it did when I first bought it. Thank you to all at Robert’s Auto.

My Experience

The guys at Robert’s are all great. They are super helpful and accommodating through the whole process of getting the car in, insurance and rentals. They also had my car looking brand new and also was super willing to fix other issues then what I had originally sent it there for. There also super funny and kind which was the icing on the cake! Highly recommend. We will definitely be going there for any needs should they arise!

Likely to Recommend

Repair Quality

Customer Service

My Experience

Awesome they took care of everything

Likely to Recommend

Repair Quality

Customer Service

Great job

My Experience

Your team did an incredible job fixing the $12k of damage to our 2022 Hyundai Palisade. I knew from the moment I met the owner that my insurance agent Paul Zeilinski highly recommended was the right place. He directed me to have the insurance appraisal on his site so he could interface with the Appraisor to make sure we were using all new parts and every detail of the repair was discussed. I can't say enough how much my wife & I appreciate the meticulous job that was done! We both can't say thank you enough! Great Job! Thank your whole team!

My Experience

Excellent service...

Likely to Recommend

Great work..

Repair Quality

Very professional and excellent work thank you.. .

Customer Service

Very good and professionals

Likely to Recommend

Repair Quality

Customer Service

Robert’s was absolutely incredible with the service they provided. Not only was everyone beyond friendly but they were great at communicating and went far beyond the call of duty. Somehow they made my car look even better than the day I bought it with their incredible paint work. I will definitely recommend them to everyone I know!