Roberts Auto Body

4.9 (369reviews)
95%
345 West Street,  Ludlow,  MA  01056

In operation 35 years.

Family owned and operated since 1991. We work for the customer and there best interest. Lifetime warranty .

Services
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.

Reviews (369)

My Experience

The workmanship is superb along with the efficiency and professionalism. I look forward to working with Robert’s Auto body in the future.

Likely to Recommend

Integrity at its finest

Repair Quality

Great work

Customer Service

Outstanding work

My Experience

Roberts Auto Body does a great job. They are efficient, communicate throughout the process and are very friendly and kind. They treat you like a friend. My truck came back completely cleaned and shiny, a bonus!

Likely to Recommend

Repair Quality

Customer Service

My Experience

Really helpful and transparent in regards to the work they did on my vehicle

Likely to Recommend

Repair Quality

Customer Service

My Experience

Everyone was very nice and helped me along the whole process and my car came back good as new!

Likely to Recommend

Repair Quality

Customer Service

My Experience

Excellent service. Excellent work. Got me in even earlier than anticipated

My Experience

I had a amazing experience they we’re so polite and welcoming felt very omfortable leaving my car in good hands

My Experience

Great job thanks for keeping us informed and updated on the progress of the car. Car came out awesome. Thank you.

My Experience

They were very professional nice clean operation was helpful with all the information and process of my vehicle , the work completed was exceptionally nice, no issues with this whole experience thanks 😊

Likely to Recommend

Service was quick and courteous very satisfied with the outcome of their service

Repair Quality

Did an excellent job on the quality of the workmanship that I've looked at

Customer Service

Very professional nice clean shop updated me regularly on the status status of repair , and quick turnaround time thank you for your good service

My Experience

I had a very pleasant experience working with Robert’s Auto Body. Everyone I spoke with were very professional and helpful.

Likely to Recommend

I would absolutely recommend Robert's to anyone.

Repair Quality

My car looks great!

Customer Service

Robert's Auto Body is fantastic to work with! They are friendly, professional, and very helpful.

Likely to Recommend

Better communication

Repair Quality

Customer Service

Friendly but had to call several time to get updates on if there available to fix car. When rep stated would call me back with updates but never did get back to me I had to call rep back multiple times. I also didn’t go with them because of it.

Likely to Recommend

Repair Quality

Customer Service

Great, friendly service

My Experience

Job was done quicker than expected, I received regular communication on the progress and the work was very professional. My truck looked beautiful. I was also informed of unrelated work that should be done on my truck by a mechanic to keep it running safely. I feel Roberts Auto Body went above and beyond to repair my truck and to take care of me as a customer. Thank you!

Likely to Recommend

Repair Quality

They not only did an excellent repair job but found ways to increase efficiency and also informed me of any problems they found with my vehicle that were unrelated to the claim job and gave me the name of a reliable mechanic to use.

Customer Service

Roberts Auto Body did the work quickly, kept in touch with me on the progress and did an excellent job.

My Experience

Thank you for the repair it looks great and was done earlier thank expected. Thank you for everything!

Likely to Recommend

Repair Quality

Customer Service

My Experience

Although the job was perfection I asked for a computer readout. I was told my car was my receipt. I am so impressed with your business but confused on why I couldn’t have a receipt. I want one please.

My Experience

Still found large pieces of glass in car! Main issue, drivers rear passenger window does not work,, maybe a loose electrical connection from front replacement door

My Experience

The car looks great. I will probably bring it back for a quote for the whole car.

Likely to Recommend

Repair Quality

Customer Service

Great and fast work

Likely to Recommend

Repair Quality

looks like new

Customer Service

really great work and superb customer service

My Experience

Great communication and workmanship. Appreciate the high quality!

Likely to Recommend

Repair Quality

Customer Service

Good communication and car looks like new!

My Experience

You all did an amazing thank you so much for helping me.

Likely to Recommend

Repair Quality

Customer Service