Rocco's Collision Center - Northeast

4.8 (1,147reviews)
94%
601 Red Lion Rd,  Philadelphia,  PA  19115
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In operation 69 years.

Auto body collision repair and refinishing, auto glass and towing.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car
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Email

Reviews (1,147)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs that restore vehicles to like-new condition, often completing work ahead of schedule. The staff is widely recognized for being professional, friendly, and courteous throughout the entire process. Communication stands out as a key strength, with many customers appreciating regular updates via calls, emails, and texts. Several customers highlight the seamless handling of insurance and rental coordination as a major stress reliever. A few customers noted areas for improvement, including occasional delays, incomplete repairs, and instances where communication about insurance holds or unresolved issues could have been better. Overall, the overwhelming majority of customers express high satisfaction and willingness to recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"Rocco's collision has truly done exceptional work on my vehicle. My car arguably looked better than ..." Read more
"The staff at Roccos are the ultimate professionals. Their work is excellent and they kept me informed every step of the way, even finishing the work a ..." Read more
"The repair of my car was done flawlessly. I am very pleased with the renovation, it is of high quality, ..." Read more
"Quick excellent repair on my jeep, looks brand new! Also very friendly and considerate staff!"
"Not happy at all. Picked the car up Friday and the check engine light was still on. I even called on Thursday to confirm that they checked the light and I was ..." Read more
"Our vehicle was ready before the scheduled date."
"... looks great! No visible signs of visible collision. My car was returned sooner than expected." Read more
"... they have always done a wonderful job and I knew they would finish the repairs quickly. They exceeded my expectations and had my car repaired in record time. ..." Read more
"... the insurance company to get all work completed. It took a little longer than hoped to get everything finished." Read more
"... quality and customer service were excellent. However, the repair process took longer than originally expected" Read more
"Excellent communication through every step of the process"
"... experience was very good.The were courteous and friendly. They kept me informed about everything through the whole process. The job was done quickly and my truck looks ..." Read more
"Great communication, speed and quality of work"
"... with Rocco. They were professional and friendly. Kept me updated about my vehicle. They were fast too I dropped my car Mon evening not expecting fir 2 ..." Read more
"the collision service never gave me an estimate for the service despite multiple calls. The calls were not answered"

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was great, really nice people. Ana especially. I've used them 2 times already n I can't think of any place else I would go to.

Likely to Recommend

Repair Quality

I'm very satisfy with the work that was done in my car

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Car repair is perfect. Service was friendly and kept me aware of the progress of the repair

My Experience

The staff was professional and explained the repair process very well. They estimated the repairs quickly and completed the work earlier than the completion date.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Well still having issues with the fob/remote access. The remote was not calibrated correctly and can not get into the car. I did call and brought car back with the remote batteries replaced and car will still not unlock.

Customer Service

Not satisified

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service. Car was done sooner than expected.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From start to finish the entire staff went above and beyond to answer questions, work with my schedule and keep me updated regularly on progress. Anya and Zach were a pleasure to work with and if I have any other repairs needed in the future this is where I will go.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

I would give them a 20

Repair Quality

Customer Service

Great customer service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I want to thank them. They did an excellent job friendly people and the service was fast and they kept me informed and I appreciate it.

Likely to Recommend

Repair Quality

We appreciate the work you have done You did an excellent job on the car thank you

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good work. Keep me up to date on what was going on. Professional all the way.

My Experience

Excellent work! My car looks brand new, I loved it. Very professional in every way... 100 stars ⭐️⭐️⭐️⭐️⭐️

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would recommend Rocco’s to anyone. I had an appointment and they took care of my vehicle that same day, making my care rental transition seamless

Repair Quality

Customer Service

The customer service experience was great!! I don’t want to mess up Anya’s name but her customer service skills are top tier!!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I had a poor experience

Repair Quality

Did not do well.a lot of excuses.

Customer Service

Not happy.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Good team work

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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